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- Tasks: Manage customer complaints and support the compliance team in regulatory tasks.
- Company: Join a growing, customer-focused insurance business in South Manchester.
- Benefits: Enjoy hybrid working options and gain valuable compliance experience.
- Why this job: Perfect for those wanting to make an impact in a dynamic industry.
- Qualifications: Experience in compliance or complaints within financial services is essential.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
An Insurance client in South Manchester is seeking a Compliance Assistant / Complaints Handler to join their Manchester-based team. This is a fantastic opportunity for someone looking to gain broad compliance experience within a growing and customer-focused insurance business.
You will be managing the complaint load whilst also supporting the wider Compliance team on the below responsibilities:
- Complaints Management Support – Assist in handling and monitoring customer complaints to ensure regulatory compliance.
- Third-Party Claims Oversight – Monitor the performance of third-party claims providers and ensure adherence to regulatory and contractual requirements.
- Audit & Monitoring – Conduct reviews of customer interactions, policy files, and marketing materials to ensure compliance with FCA regulations.
- Regulatory Reporting – Support the compliance team in tracking key compliance metrics and preparing reports.
- Stakeholder Engagement – Work closely with the contact centre, claims teams, and marketing to ensure best practices are followed.
Key Requirements:
- Previous experience in a compliance, complaints, or monitoring role within financial services or insurance.
- Knowledge of FCA regulations related to personal lines insurance is highly desirable.
- Strong attention to detail with an analytical approach to problem-solving.
- Excellent communication skills and ability to work collaboratively across teams.
Complaints Handler - Insurance employer: IDEX Consulting Ltd
Contact Detail:
IDEX Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler - Insurance
✨Tip Number 1
Familiarise yourself with FCA regulations, especially those related to personal lines insurance. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during interviews.
✨Tip Number 2
Network with professionals in the insurance and compliance sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle specific complaints scenarios. Think about examples from your past experience that showcase your problem-solving skills and attention to detail.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace Complaints Handler - Insurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in compliance, complaints handling, or monitoring roles within financial services or insurance. Use specific examples that demonstrate your understanding of FCA regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the insurance industry. Mention your previous experience and how it aligns with the responsibilities listed in the job description, particularly in complaints management and regulatory compliance.
Highlight Key Skills: In your application, emphasise your strong attention to detail, analytical problem-solving skills, and excellent communication abilities. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Complaints Handler.
How to prepare for a job interview at IDEX Consulting Ltd
✨Know Your Regulations
Familiarise yourself with FCA regulations related to personal lines insurance. Being able to discuss these regulations confidently will show your understanding of the industry and your readiness for the role.
✨Demonstrate Your Experience
Prepare specific examples from your previous roles that highlight your experience in complaints handling or compliance. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Attention to Detail
Since this role requires strong attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to share examples of how you've identified errors or improved processes in past positions.
✨Engage with Stakeholders
Highlight your communication skills by discussing how you've successfully collaborated with different teams in the past. Be prepared to explain how you would engage with the contact centre, claims teams, and marketing to ensure compliance best practices.
