Complaints Handler - Insurance

Complaints Handler / Compliance Assistant

Location: Manchester (Hybrid)

Job Type: 12 month FTC

An Insurance client in South Manchester is seeking a Compliance Assistant / Complaints Handler to join their Manchester-based team. This is a fantastic opportunity for someone looking to gain broad compliance experience within a growing and customer-focused insurance business. You will be managing the complaint load whilst also supporting the wider Compliance team on the below responsibilities:

Key Responsibilities:

• Complaints Management Support – Assist in handling and monitoring customer complaints to ensure regulatory compliance.
• Third-Party Claims Oversight – Monitor the performance of third-party claims providers and ensure adherence to regulatory and contractual requirements.
• Audit & Monitoring – Conduct reviews of customer interactions, policy files, and marketing materials to ensure compliance with FCA regulations.
• Regulatory Reporting – Support the compliance team in tracking key compliance metrics and preparing reports.
• Stakeholder Engagement – Work closely with the contact centre, claims teams, and marketing to ensure best practices are followed.

Key Requirements:

• Previous experience in a compliance, complaints, or monitoring role within financial services or insurance.
• Knowledge of FCA regulations related to personal lines insurance is highly desirable.
• Strong attention to detail with an analytical approach to problem-solving.
• Excellent communication skills and ability to work collaboratively across teams.