At a Glance
- Tasks: Lead and manage the entire claims function for a dynamic commercial motor portfolio.
- Company: A growing entrepreneurial business focused on innovative claims solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Ideal for those seeking a broad, impactful role in a lean, fast-paced environment.
- Why this job: Join a leadership role that influences claims performance and drives business success.
- Qualifications: Extensive experience in claims management with strong analytical and relationship skills.
The predicted salary is between 80000 - 100000 £ per year.
A growing and entrepreneurial business is seeking an experienced Claims Director to take ownership of its entire claims function across a specialist commercial motor portfolio, alongside wider commercial liability and property exposures.
This is a genuinely influential leadership role within a lean, commercially focused business where claims performance plays a critical part in underwriting profitability, customer outcomes and long-term growth strategy. The position will suit an individual who combines strong technical claims expertise with commercial awareness, operational oversight and a highly hands-on approach.
Rather than managing a large in-house claims department, the successful individual will oversee all outsourced claims operations and third-party supplier relationships, ensuring performance, governance and service standards are consistently achieved across the portfolio.
The Opportunity
This role requires someone capable of operating both strategically and operationally. You will work closely with senior leadership, underwriting and external partners, taking responsibility for claims philosophy, supplier management, governance frameworks and performance analysis across the business.
A key part of the role will involve understanding the detail behind claims handling processes, identifying leakage, challenging supplier performance and using data insight to influence profitability and decision-making.
Responsibilities will include:
- Oversight and management of all TPAs and external claims suppliers
- Monitoring claims performance, leakage and indemnity spend
- Producing and analysing detailed MI and statistical reporting
- Influencing reserving strategy and understanding reserve development trends
- Managing fraud, credit hire and large loss strategies
- Supporting underwriting profitability through claims insight and analysis
- Supplier governance, audits and performance management
- Maintaining strong customer and regulatory outcomes
The Individual
The successful candidate will most likely come from an MGA, insurer or delegated authority environment and possess broad technical claims knowledge across motor, liability and property classes. This is not a role suited to someone who has spent their career operating within narrow silos.
The business is looking for an individual with broad exposure, strong commercial awareness and the ability to take ownership across multiple areas of claims performance.
The ideal individual will:
- Have significant experience managing outsourced claims operations or third-party suppliers
- Possess strong technical claims knowledge across multiple disciplines
- Be highly analytical and comfortable working closely with data and financial reporting
- Understand reserving movements, leakage trends and performance metrics
- Be capable of operating autonomously within a lean business environment
- Have strong stakeholder and relationship management skills
- Take a pragmatic, detail-oriented and sleeves-rolled-up approach
The business values individuals who are commercially minded, accountable and capable of building trusted relationships internally and externally. An initial period of some hybrid office attendance will be required to support onboarding and integration into the wider business.
For individuals seeking a genuinely broad and influential claims leadership opportunity within a growing business, this represents an excellent long-term opportunity.
Claims Director employer: IDEX Consulting Ltd
Join a dynamic and entrepreneurial company in Greater London as a Claims Director, where you will play a pivotal role in shaping the claims function across a diverse portfolio. With a strong emphasis on employee growth, this organisation fosters a collaborative work culture that values accountability and innovation, offering unique opportunities to influence strategic decisions and drive performance. Enjoy the benefits of working in a lean environment that prioritises meaningful contributions and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Director
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its claims philosophy. Be ready to discuss how your experience aligns with their needs, especially around managing outsourced claims operations and supplier relationships.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to influence decision-making in past roles. This will demonstrate your ability to manage performance metrics and drive profitability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Claims Director role. Highlight your experience with outsourced claims operations and any relevant technical knowledge. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this leadership role. Share specific examples of how you've influenced claims performance and built strong relationships in previous roles.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to mention your experience with MI and statistical reporting. We love candidates who can turn numbers into insights that drive profitability and decision-making!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at IDEX Consulting Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your technical claims knowledge, especially in motor, liability, and property classes. Be ready to discuss specific examples from your past experience that demonstrate your expertise and how it can benefit the company.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data and performance metrics to influence decision-making in previous roles. Bring examples of how you've identified leakage or improved claims performance through analysis, as this will resonate well with their focus on profitability.
✨Demonstrate Relationship Management
Since this role involves overseeing third-party suppliers, be ready to discuss your experience in managing these relationships. Highlight any successful strategies you've implemented to ensure service standards and governance are met.
✨Be Ready for Strategic Discussions
This position requires a balance of strategic and operational thinking. Prepare to discuss how you've operated at both levels in your previous roles, and be ready to share your vision for claims philosophy and supplier management in a growing business.
