At a Glance
- Tasks: Support the implementation of Consumer Duty and enhance customer outcomes in insurance.
- Company: A growing business in the insurance and financial services sector.
- Benefits: 9-12 month contract with strong stakeholder exposure and impactful projects.
- Other info: Opportunity to influence high-profile projects and develop your career.
- Why this job: Shape customer experience and make a real difference in a dynamic environment.
- Qualifications: Experience in insurance, compliance frameworks, or customer journey roles.
The predicted salary is between 40000 - 50000 £ per year.
I’m currently supporting a growing business within the insurance and financial services space that is continuing to invest heavily in its Consumer Duty and customer outcomes capability. As part of that growth, we’re hiring for two 9–12 month contract positions that will play a key role in shaping and embedding customer outcome frameworks across the business.
Consumer Duty Officer
A hands-on role supporting the ongoing implementation and embedding of Consumer Duty. Key responsibilities include:
- Fair Value Assessments
- Product Governance activity
- Conduct MI analysis and reporting
- Complaints trend analysis
- Reviewing customer interactions and call transcripts
- Building frameworks, tools and documentation
We’re looking for someone from an insurance, broker or wider FCA-regulated environment with strong exposure to Consumer Duty, conduct risk or compliance frameworks.
Communications Testing / Customer Outcomes Specialist
A role focused on understanding how customers interact with communications and whether they genuinely understand key information. Responsibilities include:
- Customer communication testing
- Hallway testing and customer understanding exercises
- Customer journey reviews
- Identifying improvements and proposing redesigns
- Supporting customer outcome initiatives
This could suit individuals from UX Research, Customer Journey, Conduct Risk, Consumer Duty or Customer Experience backgrounds within regulated industries.
Both roles offer strong stakeholder exposure and the opportunity to influence high-profile projects within a growing and evolving area of the business.
If either role sounds relevant, or you know someone who could be a fit, feel free to get in touch.
Consumer Duty Officer in Chester employer: IDEX Consulting Ltd
Join a dynamic and forward-thinking company in the insurance and financial services sector, where your role as a Consumer Duty Officer will directly impact customer outcomes and shape the future of our business. We pride ourselves on fostering a collaborative work culture that values employee growth, offering extensive training and development opportunities to enhance your career. Located in a vibrant area, we provide a supportive environment that encourages innovation and meaningful contributions, making us an excellent employer for those seeking rewarding and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Duty Officer in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and financial services sectors, especially those who are already working with Consumer Duty. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Consumer Duty and related frameworks. We recommend creating a cheat sheet of key concepts and examples from your past experiences that showcase your skills in fair value assessments and product governance.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got all the latest roles listed there, and it’s the best way to ensure your application gets seen. Plus, you’ll be part of a community that values your skills in shaping customer outcomes.
We think you need these skills to ace Consumer Duty Officer in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Consumer Duty role. Highlight your experience in insurance, compliance frameworks, and any relevant projects you've worked on. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Consumer Duty and how you can contribute to shaping customer outcomes. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Skills:When filling out your application, don’t forget to mention specific skills like MI analysis, product governance, or complaints trend analysis. We’re looking for those who can hit the ground running, so make it clear how you fit the bill!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your talents. Don’t miss out – we can’t wait to hear from you!
How to prepare for a job interview at IDEX Consulting Ltd
✨Know Your Consumer Duty Inside Out
Make sure you brush up on the principles of Consumer Duty and how they apply to the insurance and financial services sector. Be ready to discuss specific examples of how you've implemented or assessed fair value in previous roles.
✨Showcase Your Analytical Skills
Since the role involves conducting MI analysis and reporting, prepare to talk about your experience with data analysis. Bring examples of how you've used data to identify trends or improve customer outcomes, and be ready to discuss the tools you used.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of scenarios where you've had to review customer interactions or handle complaints, and be prepared to explain your thought process and the outcomes.
✨Engage with Stakeholders
This role requires strong stakeholder engagement, so be ready to discuss how you've collaborated with different teams in the past. Highlight your communication skills and any strategies you've used to influence project outcomes positively.
