At a Glance
- Tasks: Support the implementation of Consumer Duty and enhance customer outcomes in insurance.
- Company: A growing business in the insurance and financial services sector.
- Benefits: 9-12 month contract with strong stakeholder exposure and impactful projects.
- Other info: Opportunity to influence high-profile projects and develop your career.
- Why this job: Shape customer experience and make a real difference in a dynamic environment.
- Qualifications: Experience in insurance, compliance frameworks, or customer journey roles.
The predicted salary is between 40000 - 50000 £ per year.
I’m currently supporting a growing business within the insurance and financial services space that is continuing to invest heavily in its Consumer Duty and customer outcomes capability. As part of that growth, we’re hiring for two 9–12 month contract positions that will play a key role in shaping and embedding customer outcome frameworks across the business.
Consumer Duty Officer
A hands-on role supporting the ongoing implementation and embedding of Consumer Duty. Key responsibilities include:
- Fair Value Assessments
- Product Governance activity
- Conduct MI analysis and reporting
- Complaints trend analysis
- Reviewing customer interactions and call transcripts
- Building frameworks, tools and documentation
We’re looking for someone from an insurance, broker or wider FCA-regulated environment with strong exposure to Consumer Duty, conduct risk or compliance frameworks.
Communications Testing / Customer Outcomes Specialist
A role focused on understanding how customers interact with communications and whether they genuinely understand key information. Responsibilities include:
- Customer communication testing
- Hallway testing and customer understanding exercises
- Customer journey reviews
- Identifying improvements and proposing redesigns
- Supporting customer outcome initiatives
This could suit individuals from UX Research, Customer Journey, Conduct Risk, Consumer Duty or Customer Experience backgrounds within regulated industries.
Both roles offer strong stakeholder exposure and the opportunity to influence high-profile projects within a growing and evolving area of the business.
If either role sounds relevant, or you know someone who could be a fit, feel free to get in touch.
Consumer Duty Officer in Bath employer: IDEX Consulting Ltd
Join a dynamic and forward-thinking company in the insurance and financial services sector, where your role as a Consumer Duty Officer will directly impact customer outcomes and shape the future of the business. With a strong commitment to employee development, a collaborative work culture, and the opportunity to engage in high-profile projects, this is an excellent place for professionals seeking meaningful and rewarding employment. Located in a vibrant area, the company offers a supportive environment that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Duty Officer in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and financial services sectors, especially those who are already working with Consumer Duty. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Consumer Duty and related frameworks. We recommend creating a cheat sheet of key concepts and examples from your past experiences that showcase your skills in fair value assessments and product governance.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got all the latest roles listed there, and it’s the best way to ensure your application gets seen. Plus, you’ll be part of a community that values your skills in shaping customer outcomes.
We think you need these skills to ace Consumer Duty Officer in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Consumer Duty Officer role. Highlight your experience in insurance, compliance frameworks, and any relevant skills that align with the job description. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Consumer Duty and how your background makes you a perfect fit for the role. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Experience:When detailing your experience, focus on specific projects or tasks that relate to fair value assessments, product governance, or customer interactions. We’re looking for concrete examples that demonstrate your expertise in these areas.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at IDEX Consulting Ltd
✨Know Your Consumer Duty
Make sure you brush up on the principles of Consumer Duty before your interview. Understand how it impacts customer outcomes and be ready to discuss specific examples from your past experience that demonstrate your knowledge and application of these principles.
✨Showcase Your Analytical Skills
Since the role involves conducting MI analysis and reporting, prepare to talk about your analytical skills. Bring examples of how you've used data to drive decisions or improve processes in previous roles, especially in a regulated environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to handle complaints or conduct fair value assessments, and be ready to explain your thought process and the outcomes.
✨Engage with Stakeholders
This role requires strong stakeholder engagement, so be prepared to discuss how you've successfully collaborated with different teams in the past. Highlight any experiences where you influenced project outcomes or improved customer interactions through effective communication.
