Identity is recruiting an experienced leader to own the client experience function across our US market. You'll set strategy, manage growth targets, and build the team and partner network needed to scale the region, while acting as senior relationship manager for our biggest US clients. This is a hands-on role: you'll do the work as well as lead the people doing it.
- Own and execute US business strategy, setting regional financial targets with the CEO and driving growth against them
- Lead market expansion in the US, identifying new partnership opportunities and building the company's reputation in the market
- Own client experience for the US market, leading client teams and setting the processes that drive client value
- Act as senior relationship manager for US clients, resolving complex issues when they're escalated
- Set the US client relationship, success and growth strategy, converting opportunities into wins and driving profitability across the portfolio
- Lead client renewal strategies that build long-term commitment across the US portfolio
- Recruit and develop a high-performing US team, building a performance-driven culture with clear goals and career paths
- Manage US financial reporting and controls with Finance, and build an agile delivery model with the right partners
- Embrace and champion Identity’s values and behaviours
- All other duties appropriate to the role
VP of USA Operations in London employer: Identity
Identity en Flores, Petén es un excelente empleador que se dedica a ofrecer un ambiente de trabajo cordial y colaborativo. Con un enfoque en la capacitación y el desarrollo profesional, los empleados tienen la oportunidad de crecer y mejorar sus habilidades mientras disfrutan de un salario competitivo y un horario fijo. Trabajar en nuestra sede de Isla Flores significa formar parte de un equipo comprometido con la atención al cliente y el bienestar de nuestros colaboradores.
