At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service every day.
- Company: Join a growing business that truly values customer experience.
- Benefits: Competitive salary, benefits, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real difference in customers' lives while thriving in a dynamic role.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
East Yorkshire | Office Based | Monday to Friday | Competitive Salary + Benefits
Do you genuinely enjoy helping people and take pride in delivering outstanding customer service? We're supporting a growing business with the appointment of a Customer Excellence Assistant to join a busy customer support team. This is a varied role where no two days are the same. You'll be the first point of contact for customers, ensuring every enquiry is handled professionally, efficiently and with a genuine focus on delivering an exceptional customer experience. If you're organised, thrive in a fast-paced environment and enjoy finding solutions, we'd love to hear from you.
The Role
- Respond to customer enquiries via phone, email and live chat.
- Process customer orders and amendments accurately.
- Manage customer cases through to resolution.
- Coordinate deliveries and keep customers updated.
- Liaise with internal departments to ensure a seamless customer journey.
- Handle customer complaints professionally and positively.
- Monitor ongoing orders and proactively communicate any updates.
- Support warranty, aftercare and service enquiries.
- Maintain accurate records across CRM and internal systems.
What We're Looking For
- Previous experience in a customer service or customer support environment.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to prioritise a busy workload.
- A proactive, solutions-focused approach.
- Excellent attention to detail.
- Someone who enjoys working as part of a collaborative team.
- Confident using Microsoft Office and CRM systems.
Why Apply?
This is a fantastic opportunity to join a business where customer experience is genuinely valued. You'll become part of a supportive team, work in a fast-paced environment and play a key role in ensuring customers receive an exceptional service from enquiry through to delivery and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Identify. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Identify before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist in Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Identify:Your cover letter is your chance to shine! Tell us why you want to work at Identify specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Identify!
How to prepare for a job interview at Identify
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
