At a Glance
- Tasks: Help customers with enquiries via phone, email, and live chat in a dynamic environment.
- Company: Join a growing business that values customer experience and teamwork.
- Benefits: Competitive salary, supportive team, and opportunities for career growth.
- Other info: Fast-paced role with varied tasks and a collaborative team atmosphere.
- Why this job: Make a real difference by delivering exceptional service and solving customer problems.
- Qualifications: Experience in customer service, excellent communication, and strong organisational skills.
The predicted salary is between 25000 - 28000 £ per year.
Customer Excellence Assistant East Yorkshire | Office Based Monday to Friday Competitive Salary + Benefits Do you genuinely enjoy helping people and take pride in delivering outstanding customer service?
We're supporting a growing business with the appointment of a Customer Excellence Assistant to join a busy customer support team.
This is a varied role where no two days are the same.
You'll be the first point of contact for customers, ensuring every enquiry is handled professionally, efficiently and with a genuine focus on delivering an exceptional customer experience.
If you're organised, thrive in a fast-paced environment and enjoy finding solutions, we'd love to hear from you.
The Role Respond to customer enquiries via phone, email and live chat.
Process customer orders and amendments accurately.
Manage customer cases through to resolution.
Coordinate deliveries and keep customers updated.
Liaise with internal departments to ensure a seamless customer journey.
Handle customer complaints professionally and positively.
Monitor ongoing orders and proactively communicate any updates.
Support warranty, aftercare and service enquiries.
Maintain accurate records across CRM and internal systems.
What We're Looking For Previous experience in a customer service or customer support environment.
Excellent communication skills, both written and verbal.
Strong organisational skills with the ability to prioritise a busy workload.
A proactive, solutions-focused approach.
Excellent attention to detail.
Someone who enjoys working as part of a collaborative team.
Confident using Microsoft Office and CRM systems.
Why Apply?
This is a fantastic opportunity to join a business where customer experience is genuinely valued.
You'll become part of a supportive team, work in a fast-paced environment and play a key role in ensuring customers receive an exceptional service from enquiry through to delivery and beyond.
