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For Companies At a Glance
- Tasks: Be the go-to person for trade customers, handling enquiries and processing orders with precision.
- Company: Join a reputable timber business in Hull with a supportive team culture.
- Benefits: Competitive salary, pension, holiday entitlement, and a chance to grow your career.
- Other info: Enjoy a collaborative environment where your ideas for improvement are welcomed.
- Why this job: Make an impact in a stable industry while using your product knowledge to help customers.
- Qualifications: Experience in sales or timber products is preferred; strong communication skills are a must.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hull
Type: Permanent
Salary: £30,000 – £35,000 (DOE)
Job Summary
We’re representing a new Internal Sales Executive opportunity with a timber business based in Hull. Working within a close-knit internal sales team, you’ll be a key point of contact for customers across timber products where you would be handling inbound enquiries, processing orders accurately and using your product knowledge to offer the right solution at the right price. This role suits someone with experience in timber, builders’ merchants or construction materials sales who enjoys building relationships over the phone and wants to join a stable, growing business where sector knowledge is genuinely valued.
Main Duties
- Act as the primary point of contact for a portfolio of trade customers, handling day-to-day enquiries by phone and email.
- Take ownership of the full internal sales process: quoting, order entry, order confirmation and post-sale follow-up.
- Use your knowledge of timber and panel products to recommend alternatives, upsell where appropriate and add value to each interaction.
- Accurately process sales orders, ensuring pricing, quantities, delivery dates and specifications are correct.
- Liaise closely with external sales, transport, production and the yard to ensure orders are delivered OTIF.
- Monitor open orders, proactively resolve issues or delays and keep customers fully informed.
- Support with pricing, raising quotes and maintaining price files in line with agreed margins.
- Build strong, long-term customer relationships through consistent, professional service.
- Contribute ideas to improve internal processes, customer service and sales performance.
Person Specification
- Experience in internal sales or sales order processing within timber, builders’ merchants or construction materials is strongly preferred.
- Solid understanding of timber/panel products or a closely related product set, with confidence speaking to trade customers.
- Comfortable managing a high volume of calls, quotes and orders while maintaining accuracy.
- Strong communication skills – professional, clear and personable over phone and email.
- Proven ability to work collaboratively with colleagues in sales, operations and logistics.
- Organised, proactive and able to prioritise workload to meet customer deadlines.
- IT literate with experience using order processing or ERP systems.
- Positive attitude, commercially minded and keen to develop within a specialist timber business.
What’s On Offer
- Salary in the region of £30,000 – £35,000 depending on experience.
- Opportunity to join a long-established, reputable business within the timber sector.
- Genuine appreciation for prior timber/merchant experience, your product knowledge will be valued from day one.
- Standard company benefits including pension and holiday entitlement.
Internal Sales Executive in Kingston upon Hull employer: Identify Talent
Contact Detail:
Identify Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Executive in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the timber and construction sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those phone calls! Brush up on your product knowledge and be ready to discuss how you can add value to the team. Confidence is key when chatting with potential employers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge in the hiring process.
We think you need these skills to ace Internal Sales Executive in Kingston upon Hull
Some tips for your application 🫡
Show Off Your Timber Knowledge: Make sure to highlight any experience you have with timber or construction materials in your application. We want to see how your product knowledge can add value to our team!
Be Clear and Professional: When writing your application, keep your communication clear and professional. Remember, strong communication skills are key for this role, so let that shine through in your writing!
Tailor Your Application: Don’t just send a generic application! Tailor it to the Internal Sales Executive role by mentioning specific duties from the job description that you’re excited about. We love seeing genuine interest!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Identify Talent
✨Know Your Timber
Brush up on your knowledge of timber and panel products before the interview. Be ready to discuss specific products, their uses, and any alternatives you might recommend. This will show that you’re not just interested in the role but also passionate about the industry.
✨Master the Sales Process
Familiarise yourself with the internal sales process, from quoting to order confirmation. Prepare examples of how you've successfully managed similar processes in the past, highlighting your attention to detail and ability to handle multiple tasks efficiently.
✨Build Rapport Over the Phone
Since this role involves a lot of phone communication, practice your phone etiquette. Think about how you can build rapport quickly with customers. A friendly tone and clear communication can make a huge difference in establishing trust.
✨Show Your Team Spirit
Be prepared to discuss how you’ve collaborated with colleagues in previous roles. Highlight any experiences where you worked closely with sales, operations, or logistics teams to resolve issues or improve processes. This will demonstrate your ability to work well in a close-knit team.