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- Tasks: Be the go-to person for trade customers, handling enquiries and processing orders with precision.
- Company: Join a reputable timber business in Hull that values your expertise.
- Benefits: Competitive salary, pension, holiday entitlement, and a supportive work environment.
- Other info: Enjoy a stable career with opportunities for professional growth.
- Why this job: Make a real impact by building strong customer relationships in a growing industry.
- Qualifications: Experience in sales within timber or construction materials is preferred.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hull
Type: Permanent
Salary: £30,000 - £35,000 (DOE)
We are representing a new Internal Sales Executive opportunity with a timber business based in Hull. Working within a close-knit internal sales team, you will be a key point of contact for customers across timber products where you would be handling inbound enquiries, processing orders accurately and using your product knowledge to offer the right solution at the right price. This role suits someone with experience in timber, builders' merchants or construction materials sales who enjoys building relationships over the phone and wants to join a stable, growing business where sector knowledge is genuinely valued.
Responsibilities
- Act as the primary point of contact for a portfolio of trade customers, handling day-to-day enquiries by phone and email.
- Take ownership of the full internal sales process: quoting, order entry, order confirmation and post-sale follow-up.
- Use your knowledge of timber and panel products to recommend alternatives, upsell where appropriate and add value to each interaction.
- Accurately process sales orders, ensuring pricing, quantities, delivery dates and specifications are correct.
- Liaise closely with external sales, transport, production and the yard to ensure orders are delivered OTIF.
- Monitor open orders, proactively resolve issues or delays and keep customers fully informed.
- Support with pricing, raising quotes and maintaining price files in line with agreed margins.
- Build strong, long-term customer relationships through consistent, professional service.
- Contribute ideas to improve internal processes, customer service and sales performance.
Person Specification
- Experience in internal sales or sales order processing within timber, builders' merchants or construction materials is strongly preferred.
- Solid understanding of timber/panel products or a closely related product set, with confidence speaking to trade customers.
- Comfortable managing a high volume of calls, quotes and orders while maintaining accuracy.
- Strong communication skills — professional, clear and personable over phone and email.
- Proven ability to work collaboratively with colleagues in sales, operations and logistics.
- Organised, proactive and able to prioritise workload to meet customer deadlines.
- IT literate with experience using order processing or ERP systems.
- Positive attitude, commercially minded and keen to develop within a specialist timber business.
What's On Offer
- Salary in the region of £30,000 - £35,000 depending on experience.
- Opportunity to join a long-established, reputable business within the timber sector.
- Genuine appreciation for prior timber/merchant experience, your product knowledge will be valued from day one.
- Standard company benefits including pension and holiday entitlement.
Internal Sales Executive employer: Identify Talent
Contact Detail:
Identify Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Executive
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the timber industry.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and ready to build those customer relationships.
✨Tip Number 3
Be proactive during the interview! Prepare some questions about their sales processes and how they handle customer relationships. This shows you're genuinely interested and ready to contribute ideas.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Internal Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in timber or construction materials sales. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this Internal Sales Executive position and how your product knowledge can add value to our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of phone and email interactions, make sure your application reflects your strong communication skills. We love candidates who can convey their thoughts clearly and professionally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Identify Talent
✨Know Your Timber
Make sure you brush up on your knowledge of timber and panel products before the interview. Being able to confidently discuss different types, their uses, and benefits will show that you're not just interested in the role but also knowledgeable about the industry.
✨Practice Your Communication Skills
Since this role involves a lot of phone and email communication, practice articulating your thoughts clearly and professionally. You might want to do mock interviews with a friend or family member to get comfortable with discussing your experience and handling customer queries.
✨Showcase Your Sales Process Understanding
Be prepared to talk about the internal sales process, from quoting to order confirmation. Think of examples from your past experiences where you successfully managed these steps, and be ready to explain how you can add value to their team.
✨Demonstrate Your Team Spirit
This position requires collaboration with various teams, so highlight your ability to work well with others. Share specific instances where you've contributed to team success or improved processes, as this will resonate well with the interviewers.