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- Tasks: Be the go-to person for trade customers, handling enquiries and processing orders with precision.
- Company: Join a reputable timber business in Hull that values your expertise.
- Benefits: Competitive salary, pension, holiday entitlement, and a supportive work environment.
- Other info: Enjoy a stable career with opportunities for professional growth.
- Why this job: Make a real impact by building strong customer relationships in a growing industry.
- Qualifications: Experience in sales within timber or construction materials is preferred.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hull
Type: Permanent
Salary: £30,000 - £35,000 (DOE)
We are representing a new Internal Sales Executive opportunity with a timber business based in Hull. Working within a close-knit internal sales team, you will be a key point of contact for customers across timber products where you would be handling inbound enquiries, processing orders accurately and using your product knowledge to offer the right solution at the right price. This role suits someone with experience in timber, builders' merchants or construction materials sales who enjoys building relationships over the phone and wants to join a stable, growing business where sector knowledge is genuinely valued.
Responsibilities:
- Act as the primary point of contact for a portfolio of trade customers, handling day-to-day enquiries by phone and email.
- Take ownership of the full internal sales process: quoting, order entry, order confirmation and post-sale follow-up.
- Use your knowledge of timber and panel products to recommend alternatives, upsell where appropriate and add value to each interaction.
- Accurately process sales orders, ensuring pricing, quantities, delivery dates and specifications are correct.
- Liaise closely with external sales, transport, production and the yard to ensure orders are delivered OTIF.
- Monitor open orders, proactively resolve issues or delays and keep customers fully informed.
- Support with pricing, raising quotes and maintaining price files in line with agreed margins.
- Build strong, long-term customer relationships through consistent, professional service.
- Contribute ideas to improve internal processes, customer service and sales performance.
Person Specification:
- Experience in internal sales or sales order processing within timber, builders' merchants or construction materials is strongly preferred.
- Solid understanding of timber/panel products or a closely related product set, with confidence speaking to trade customers.
- Comfortable managing a high volume of calls, quotes and orders while maintaining accuracy.
- Strong communication skills — professional, clear and personable over phone and email.
- Proven ability to work collaboratively with colleagues in sales, operations and logistics.
- Organised, proactive and able to prioritise workload to meet customer deadlines.
- IT literate with experience using order processing or ERP systems.
- Positive attitude, commercially minded and keen to develop within a specialist timber business.
What’s On Offer:
- Salary in the region of £30,000 - £35,000 depending on experience.
- Opportunity to join a long-established, reputable business within the timber sector.
- Genuine appreciation for prior timber/merchant experience, your product knowledge will be valued from day one.
- Standard company benefits including pension and holiday entitlement.
Internal Sales Executive in Hessle employer: Identify Talent
Contact Detail:
Identify Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Executive in Hessle
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the timber industry.
✨Tip Number 2
Practice your pitch! Prepare a quick summary of your experience and how it relates to the role. This will help you sound confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Internal Sales Executive in Hessle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in internal sales, especially within timber or construction materials. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the timber industry and how your background makes you the perfect fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Product Knowledge: Since this role involves a lot of customer interaction, make sure to mention any specific knowledge you have about timber products. We appreciate candidates who can confidently discuss product details and offer solutions to customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Identify Talent
✨Know Your Timber
Brush up on your knowledge of timber and panel products before the interview. Be ready to discuss specific products, their uses, and any recent trends in the industry. This will show that you’re not just interested in the role but also passionate about the sector.
✨Master the Sales Process
Familiarise yourself with the internal sales process, from quoting to order confirmation. Prepare examples from your past experience where you successfully managed similar processes. This will demonstrate your ability to take ownership and handle customer enquiries effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of phone and email communication, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend to refine your responses and ensure you come across as personable and confident.
✨Be Proactive and Organised
Prepare to discuss how you manage your workload and prioritise tasks. Think of examples where you’ve proactively resolved issues or improved processes in previous roles. This will highlight your organisational skills and your ability to contribute positively to the team.