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- Tasks: Support customers with product advice and troubleshoot issues daily.
- Company: Join a dynamic team in East Yorkshire focused on customer satisfaction.
- Benefits: Enjoy a competitive salary and the chance to develop your skills.
- Why this job: Be part of a supportive culture that values problem-solving and innovation.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
Reference: 885
Location: Hull
Type: 12 month FTC
Salary: £25,000
Job Summary: We are currently representing a role on behalf of our client based in the East Yorkshire region.
As a Customer Services Advisor, you will play a crucial role in supporting customers by advising on products.
Main Duties:
- Provide technical advice on product selection, application, and troubleshooting.
- Deliver product training sessions for customers and internal teams.
- Investigate and manage customer complaints professionally and efficiently.
- Work closely with the key internal stakeholders to improve products and services.
- Follow up on technical enquiries to ensure they convert into sales.
- Handle customer complaints effectively and determine the root cause of coating failures.
Person Specification:
- Customer service experience with strong problem-solving skills.
- Highly motivated with the ability to work unsupervised.
- Strong organisational and time-management skills.
- Proficiency in Microsoft Office.
Customer Service Advisor employer: Identify Talent
Contact Detail:
Identify Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by StudySmarter. Understanding our offerings will help you provide better technical advice during your interactions with customers.
✨Tip Number 2
Practice your problem-solving skills by engaging in role-play scenarios. This will prepare you for handling customer complaints and inquiries effectively, showcasing your ability to manage challenging situations.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and PowerPoint. Being proficient in these tools will help you deliver product training sessions and manage customer data efficiently.
✨Tip Number 4
Network with current or former Customer Service Advisors at StudySmarter. They can provide insights into the role and share tips on how to excel in the position, giving you an edge in the application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and problem-solving skills. Use specific examples that demonstrate your ability to handle complaints and provide technical advice.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a great fit. Mention your experience with product training and your ability to work independently, as these are key aspects of the job.
Showcase Technical Skills: Since the role involves providing technical advice, be sure to mention any relevant technical knowledge or experience you have. Highlight your proficiency in Microsoft Office and any other tools that may be beneficial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Identify Talent
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability in handling similar situations.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to troubleshoot problems. During the interview, explain your thought process and how you arrived at a solution. This will show that you can think on your feet and handle challenges effectively.
✨Familiarise Yourself with the Products
Research the products offered by the company before the interview. Being knowledgeable about their offerings will allow you to provide informed advice during the interview and show your genuine interest in the role.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises where you might have to handle a customer complaint or provide product advice. Practising these scenarios beforehand can help you feel more confident and articulate during the actual interview.
