At a Glance
- Tasks: Manage key customer accounts and ensure smooth order processing in a fast-paced environment.
- Company: Leading UK manufacturer focused on enhancing customer service.
- Benefits: Competitive salary, dynamic work culture, and opportunities for growth.
- Other info: Join a vibrant team where your proactive approach will shine.
- Why this job: Be the go-to person for major clients and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or supply chain with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Identify Talent are supporting a leading UK manufacturer as they continue to strengthen their Customer Service function in line with ongoing business growth.
This is an excellent opportunity for a confident, proactive Customer Service Coordinator to take ownership of key customer accounts in a fast‑paced manufacturing environment. You will act as the main point of contact for several major customers, ensuring orders are processed accurately, communication is clear and timely, and OTIF performance is maintained. Working closely with Planning, Supply Chain, Sales and Operations, you will ensure customer expectations are met while supporting continuous improvement across service and fulfilment processes.
Key responsibilities include:
- Acting as the primary contact for the Top 5 customer accounts, managing day‑to‑day communication.
- Building strong, trusted relationships through proactive updates and a solutions‑focused approach.
- Attending weekly and monthly customer calls to provide updates on orders and service performance.
- Managing customer queries, complaints and escalations, ensuring timely and professional resolution.
- Maintaining accurate customer order trackers and ensuring visibility across internal teams.
- Accurately inputting contract orders and working with Planning to align delivery dates with capacity.
- Monitoring order shortages and communicating risks or delays to customers in advance.
- Producing weekly and monthly order tracker reports and supporting OTIF reporting.
- Preparing commercial invoices, export documentation and FDA prior notices where required.
- Coordinating with Sales on artwork updates to prevent delays to production.
- Processing customer credit notes when needed.
What we are looking for:
- Strong background in Customer Service or Supply Chain within a busy, fast‑paced environment.
- Excellent communication skills with the ability to engage confidently with internal and external stakeholders.
- Highly organised, able to prioritise effectively and manage multiple tasks simultaneously.
- Strong analytical and problem‑solving skills with exceptional attention to detail.
- Proactive, customer‑focused mindset with a confident telephone manner.
- Flexible, enthusiastic and able to work both independently and as part of a team.
- Competent IT skills, including Word, Excel and Outlook.
- Experience in order processing, account coordination or logistics administration is advantageous.
- Previous experience in a manufacturing, supply chain or operations environment is beneficial.
Customer Service Coordinator - Top Accounts & OTIF in Bridlington employer: Identify Talent
As a leading UK manufacturer, we pride ourselves on fostering a dynamic and supportive work environment where our Customer Service Coordinators can thrive. With a strong emphasis on employee growth and development, we offer comprehensive training and opportunities for advancement, all while maintaining a collaborative culture that values clear communication and teamwork. Located in a fast-paced manufacturing hub, our team enjoys the unique advantage of working closely with major clients, ensuring that every day brings new challenges and rewards in delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - Top Accounts & OTIF in Bridlington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in customer service and supply chain. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with customers and internal teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Coordinator - Top Accounts & OTIF in Bridlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Coordinator. Highlight your experience in customer service and supply chain, and don’t forget to mention any relevant skills like communication and problem-solving that match what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your proactive mindset and how you’ve built strong relationships in previous roles. Be sure to mention your ability to manage multiple tasks and your enthusiasm for working in a fast-paced environment.
Showcase Relevant Experience:When filling out your application, focus on your past experiences that relate to managing customer accounts and resolving queries. We want to see how you’ve handled similar responsibilities and contributed to continuous improvement in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Identify Talent
✨Know Your Customer Accounts
Before the interview, research the top customer accounts you'll be managing. Understand their needs and challenges, and think about how you can proactively address them. This will show your potential employer that you're already thinking like a Customer Service Coordinator.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with customers or internal teams in the past. Be ready to discuss specific situations where your clear communication made a difference in resolving issues or improving service.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you've successfully resolved customer complaints or logistical challenges. Highlight your analytical skills and attention to detail by explaining your thought process and the steps you took to find a solution.
✨Be Organised and Proactive
Prepare to discuss how you manage multiple tasks and prioritise effectively in a fast-paced environment. Bring examples of tools or methods you use to stay organised, and express your proactive mindset by sharing how you anticipate customer needs before they arise.
