At a Glance
- Tasks: Manage key customer accounts and ensure smooth order processing in a fast-paced environment.
- Company: Leading UK manufacturer focused on customer service excellence.
- Benefits: Gain valuable experience, develop communication skills, and work in a dynamic team.
- Other info: Join a supportive team and enjoy opportunities for personal and professional growth.
- Why this job: Be the go-to person for major customers and make a real impact on their satisfaction.
- Qualifications: Experience in customer service or supply chain, with strong communication and organisational skills.
The predicted salary is between 30000 - 30000 € per year.
Identify Talent are supporting a leading UK manufacturer as they continue to strengthen their Customer Service function in line with ongoing business growth.
This is an excellent opportunity for a confident, proactive Customer Service Coordinator to take ownership of key customer accounts in a fast-paced manufacturing environment. You will act as the main point of contact for several major customers, ensuring orders are processed accurately, communication is clear and timely, and OTIF performance is maintained.
Working closely with Planning, Supply Chain, Sales and Operations, you will ensure customer expectations are met while supporting continuous improvement across service and fulfilment processes.
Key responsibilities include:
- Acting as the primary contact for the Top 5 customer accounts, managing day-to-day communication.
- Building strong, trusted relationships through proactive updates and a solutions-focused approach.
- Attending weekly and monthly customer calls to provide updates on orders and service performance.
- Managing customer queries, complaints and escalations, ensuring timely and professional resolution.
- Maintaining accurate customer order trackers and ensuring visibility across internal teams.
- Accurately inputting contract orders and working with Planning to align delivery dates with capacity.
- Monitoring order shortages and communicating risks or delays to customers in advance.
- Producing weekly and monthly order tracker reports and supporting OTIF reporting.
- Preparing commercial invoices, export documentation and FDA prior notices where required.
- Coordinating with Sales on artwork updates to prevent delays to production.
- Processing customer credit notes when needed.
What we are looking for:
- Strong background in Customer Service or Supply Chain within a busy, fast-paced environment.
- Excellent communication skills with the ability to engage confidently with internal and external stakeholders.
- Highly organised, able to prioritise effectively and manage multiple tasks simultaneously.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Proactive, customer-focused mindset with a confident telephone manner.
- Flexible, enthusiastic and able to work both independently and as part of a team.
- Competent IT skills, including Word, Excel and Outlook.
- Experience in order processing, account coordination or logistics administration is advantageous.
- Previous experience in a manufacturing, supply chain or operations environment is beneficial.
Customer Service Coordinator in Bridlington employer: Identify Talent
As a leading UK manufacturer, we pride ourselves on fostering a dynamic and supportive work environment where our Customer Service Coordinators can thrive. With a strong emphasis on employee growth and development, we offer comprehensive training and opportunities for advancement, ensuring that our team members are well-equipped to excel in their roles. Our collaborative culture encourages open communication and teamwork, making it an ideal place for those seeking meaningful and rewarding employment in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Bridlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its customer service approach. Think about how your skills align with their needs, especially in a fast-paced manufacturing environment. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your proactive attitude, which is key for a Customer Service Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your commitment and makes it easier for us to connect with you.
We think you need these skills to ace Customer Service Coordinator in Bridlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in customer service and supply chain, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced environment. Mention specific examples of how you've built strong relationships with customers and resolved issues effectively.
Show Off Your Organisational Skills:In your application, emphasise your ability to manage multiple tasks and prioritise effectively. We want to see that you can keep everything on track while maintaining attention to detail, especially when it comes to order processing.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we love to see!
How to prepare for a job interview at Identify Talent
✨Know Your Customer Accounts
Before the interview, make sure you research the top customer accounts you'll be managing. Understand their needs and challenges, and think about how you can proactively address them. This will show your potential employer that you're already thinking like a Customer Service Coordinator.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with customers or internal teams in the past. Be ready to discuss specific situations where your clear communication made a difference in resolving issues or improving service.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you've had to solve customer queries or complaints. Be prepared to walk through your thought process during these situations, highlighting your analytical skills and attention to detail. This will help illustrate your proactive, solutions-focused mindset.
✨Familiarise Yourself with Tools and Processes
Brush up on your IT skills, especially with Word, Excel, and Outlook, as well as any order processing systems you might have used. Being able to discuss how you've used these tools in previous roles will show that you're organised and ready to hit the ground running.
