Software Support Engineer in Wales

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This range is provided by Identify Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Remote – South Wales / South West UK only

Salary – Up to £37k + benefits

We are looking for a Software Support Engineer to join our growing digital client. This role will suit someone who enjoys solving problems, supporting users and keeping systems running smoothly. If you take satisfaction in finding the cause of an issue and improving how things work, this could be the perfect opportunity for you.

The role:

You will support and maintain a range of internal and customer-facing applications. This includes diagnosing issues, monitoring performance, testing new features and ensuring platforms run reliably. You will work closely with developers to deploy fixes and updates, document solutions, and identify ways to improve tools, processes and automation.

What you will bring:

You should be methodical, customer-focused and proactive, comfortable working across a range of technologies and collaborating with others to achieve results.

This is a fully remote role, but we are ideally looking for someone based in South Wales or the South West who can occasionally meet with the wider team when needed.

Are you interested in finding out more? If so, please contact James Chau at

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industries: Information Services and IT Services and IT Consulting

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