At a Glance
- Tasks: Support a voice/telecoms platform and troubleshoot issues for customers.
- Company: Growing cloud and telecoms business in Cardiff with a supportive team.
- Benefits: Up to £30,000 salary, full training, and clear career progression.
- Other info: Hybrid work model with excellent growth opportunities.
- Why this job: Kickstart your tech career with hands-on experience and mentoring.
- Qualifications: IT support or strong customer service skills with a passion for tech.
The predicted salary is between 30000 - 30000 € per year.
Cardiff - Hybrid (3 days in office) Up to £30,000 + benefits
Looking to build a career in tech rather than stay on a service desk? We're working with a growing cloud and telecoms business in Cardiff, hiring 3 Support Engineers. It's a great opportunity to move into a niche area like voice and cloud, with full training provided.
What you'll be doing:
- Supporting a voice/telecoms platform (VoIP, SIP)
- Troubleshooting issues and managing tickets end-to-end
- Supporting customers via phone, email and ticketing system
- Learning platforms, call systems and integrations
What they're looking for:
- IT support, service desk OR strong customer service + interest in tech
- Good problem-solving skills
- Confident communicator
- Keen to learn and progress
Why join:
- Clear progression into 2nd line or engineering
- Full training and mentoring
- Supportive team environment
Working pattern:
- 3 days in Cardiff office (Tue-Thu)
- Shifts: 8-4:30 or 9:30-6 (rotating)
If you'd like to find out more, please contact James Chau at.
Support Engineer employer: Identify Solutions
Join a dynamic and supportive team in Cardiff, where you'll have the opportunity to grow your career in the tech industry as a Support Engineer. With a focus on training and mentorship, we offer clear pathways for progression into 2nd line support or engineering roles, all within a collaborative work culture that values your development. Enjoy the benefits of a hybrid working model, allowing you to balance your professional and personal life while being part of an innovative cloud and telecoms business.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for Support Engineer roles and practice your answers. Make sure you can talk about your problem-solving skills and customer service experience confidently.
✨Tip Number 3
Show your enthusiasm for tech! When you get the chance to chat with potential employers, let them know how keen you are to learn about voice and cloud technologies. Your passion can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for fresh talent to join our supportive team environment.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Support Engineer role. We want to see how your background in IT support or customer service can shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality! Share why you're excited about this role and how you can contribute to our team. Keep it concise but engaging.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and find solutions!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Identify Solutions
✨Know Your Tech Basics
Make sure you brush up on your knowledge of VoIP and SIP technologies. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you've solved tech issues in the past.
✨Show Off Your Customer Service Skills
Since this role involves supporting customers, think of examples where you've provided excellent service. Be prepared to explain how you handle difficult situations and keep a positive attitude.
✨Demonstrate Your Problem-Solving Ability
Prepare to tackle some hypothetical scenarios during the interview. Think through how you would approach troubleshooting a telecoms issue and articulate your thought process clearly.
✨Express Your Willingness to Learn
This position offers full training, so let them know you're eager to learn and grow. Share any relevant experiences where you've quickly picked up new skills or technologies.
