At a Glance
- Tasks: Own and grow strategic accounts, driving renewals and expansion opportunities.
- Company: Fast-growing SaaS business in the HR/employee engagement space.
- Benefits: Competitive salary, bonus potential, hybrid work, and influence on account management strategy.
- Other info: Work closely with senior leadership in a dynamic, fast-paced environment.
- Why this job: Be a founding hire and shape the future of account management.
- Qualifications: 5+ years in Account Management with experience in SaaS/HR tech.
The predicted salary is between 65000 - 80000 € per year.
Hybrid (Milton Keynes - 1 day per week) £65,000 - £80,000 base + 50% bonus
We're working with a fast-growing, well-funded SaaS business in the HR / employee engagement space, looking to hire a founding Strategic Account Manager to help shape and scale their account management function. This is a high-impact, first-of-its-kind role within the business - ideal for someone who wants to move beyond "managing accounts" and instead own strategy, drive growth, and build a best-in-class function from the ground up.
The Opportunity
This role sits at the intersection of sales and customer success - focused on growing and retaining key accounts, rather than new business. You'll take ownership of a portfolio of 20-30 strategic, mid-market to enterprise clients, working closely with HR and C-suite stakeholders to:
- Drive renewals and long-term retention
- Identify upsell and cross-sell opportunities
- Lead land-and-expand strategies across divisions, regions, and business units
Alongside this, you'll play a key role internally - helping to:
- Define what "great" account management looks like
- Build playbooks, frameworks, and best practices
- Upskill the wider team and embed a more commercial, strategic approach to account growth
This is a genuine chance to shape the future of the function, not just execute within it.
What You'll Be Doing
- Own a portfolio of 20-30 high-value strategic accounts, with full responsibility for growth and retention
- Build deep, multi-threaded relationships with HR leaders and senior stakeholders
- Lead renewal and expansion conversations, ensuring long-term value and partnership
- Identify and drive upsell, cross-sell, and expansion opportunities across existing clients
- Develop and execute account plans aligned to client strategy and business objectives
- Translate platform data and insights into clear, compelling commercial narratives
- Run Executive Business Reviews focused on outcomes, not just reporting
- Collaborate cross-functionally with Sales, Product, and Customer Success to drive value
- Help build and embed a scalable account management playbook across the business
What They're Looking For
This is where the role is genuinely niche - they need someone who can balance commercial drive with relationship depth. You're likely to have:
- 5+ years in Account Management, Customer Success, or Strategic Accounts within SaaS / HR tech
- A proven track record of growing existing accounts (renewals, upsell, expansion)
- Experience managing mid-market or enterprise clients
- Strong exposure to HR stakeholders (HRD, People Director, etc.)
- Confidence engaging and influencing senior / executive stakeholders
And importantly, you are:
- Commercially minded - always looking for growth opportunities within accounts
- Consultative and strategic - able to understand business challenges, not just sell features
- Credible and relationship-led - able to build trust at senior levels
- Comfortable in a scale-up environment - fast-paced, evolving, and not overly structured
Why This Role Stands Out
- Founding hire - shape the account management function from day one
- Clear ownership of strategic accounts and revenue growth
- Opportunity to influence process, playbooks, and team capability
- Work closely with senior leadership, including the VP of Sales
- Strong product-market fit in a high-growth HR tech space
The Setup
Hybrid: 1 day per week in Milton Keynes + regular client travel
Salary: £65K - £80K base + 50% variable
Strategic Account Manager employer: Identify Solutions
Join a dynamic and innovative SaaS company in the HR and employee engagement sector, where you will have the unique opportunity to shape the account management function from the ground up. With a hybrid work model based in Milton Keynes, we offer a collaborative culture that prioritises employee growth, strategic influence, and meaningful client relationships, all while providing competitive compensation and a generous bonus structure. This is not just a job; it's a chance to make a significant impact in a fast-paced environment that values your expertise and vision.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the HR tech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Strategic Account Manager role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, share your insights on account management strategies. Discuss how you've driven growth and retention in past roles. This will help you stand out as a candidate who can truly shape their account management function.
✨Tip Number 3
Prepare for those interviews! Research the company and its product offerings inside out. Be ready to discuss how you can leverage your experience to build relationships with HR leaders and drive upsell opportunities. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you take the next step in your career. Plus, it shows you're serious about joining our team and shaping the future of account management together.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Strategic Account Manager. Highlight your experience in account management, especially with mid-market and enterprise clients, and showcase any successes in driving renewals and upsells.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships with HR leaders and driven growth in previous roles.
Showcase Your Strategic Mindset:In your application, emphasise your consultative approach and ability to understand business challenges. We want to see how you can translate insights into actionable strategies that drive account growth.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Identify Solutions
✨Know Your Accounts Inside Out
Before the interview, dive deep into the company’s existing clients and their needs. Understand the HR landscape and how the SaaS product fits into it. This will help you demonstrate your ability to manage and grow strategic accounts effectively.
✨Showcase Your Strategic Mindset
Prepare examples of how you've previously identified upsell and cross-sell opportunities. Be ready to discuss specific strategies you've implemented that led to account growth. This will highlight your consultative approach and commercial acumen.
✨Build Relationships with Key Stakeholders
Think about how you can establish rapport with HR leaders and C-suite executives. Share experiences where you’ve successfully engaged senior stakeholders and influenced decisions. This will show your credibility and relationship-building skills.
✨Be Ready to Shape the Future
Since this role is about building a best-in-class function, come prepared with ideas on what 'great' account management looks like. Discuss how you would develop playbooks and frameworks to enhance the team's capabilities, demonstrating your forward-thinking mindset.
