Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and maintain applications, diagnose issues, and improve system performance.
- Company: Join a growing digital client with a focus on innovation.
- Benefits: Up to £37k salary, remote work, and great team collaboration.
- Why this job: Perfect for problem solvers who want to make systems run smoothly.
- Qualifications: Broad technical skills in Azure, WordPress, PHP, .NET, and more.
- Other info: Fully remote role with occasional team meet-ups in South Wales or South West.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Software Support Engineer to join our growing digital client. This role will suit someone who enjoys solving problems, supporting users and keeping systems running smoothly. If you take satisfaction in finding the cause of an issue and improving how things work, this could be the perfect opportunity for you.
The role:
- You will support and maintain a range of internal and customer-facing applications.
- This includes diagnosing issues, monitoring performance, testing new features and ensuring platforms run reliably.
- You will work closely with developers to deploy fixes and updates, document solutions and identify ways to improve tools, processes and automation.
What you will bring:
- We are looking for someone with broad technical skills, ideally with experience in some of the following: Azure, WordPress, Craft CMS, PHP, .NET, JavaScript, TypeScript, React, SQL or other databases, GitHub and JIRA.
- You should be methodical, customer-focused and proactive, comfortable working across a range of technologies and collaborating with others to achieve results.
Why join:
This is a fully remote role, but we are ideally looking for someone based in South Wales or the South West who can occasionally meet with the wider team when needed.
Are you interested in finding out more? If so, please contact James Chau at james.chau@identifysolutions.co.uk
Software Support Engineer employer: Identify Solutions
Contact Detail:
Identify Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in software support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and problem-solving abilities. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to software support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Software Support Engineer role. Highlight your experience with the technologies mentioned in the job description, like Azure and PHP, so we can see how you fit right in!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for problem-solving and supporting users. Let us know why you're excited about this role and how you can contribute to our team.
Showcase Your Technical Skills: Don’t forget to mention any relevant technical skills or projects you've worked on. We love seeing how you've tackled challenges in the past, especially if they relate to the tools we use like JIRA or GitHub.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Identify Solutions
✨Know Your Tech Stack
Make sure you brush up on the technologies mentioned in the job description, like Azure, PHP, and JavaScript. Be ready to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved issues in previous roles. Think about specific situations where you improved processes or automated tasks, as this will demonstrate your proactive approach.
✨Understand the User Perspective
Since the role is customer-focused, be ready to talk about how you’ve supported users in the past. Highlight any experiences where you’ve gone above and beyond to ensure a smooth user experience.
✨Collaborate and Communicate
This position involves working closely with developers, so be prepared to discuss how you’ve collaborated with others in the past. Share examples of how effective communication has led to successful project outcomes.
