At a Glance
- Tasks: Lead design for a major public-sector digital transformation impacting thousands of users.
- Company: Join a forward-thinking team dedicated to improving public services.
- Benefits: Competitive salary up to £70,000, hybrid work, and professional development opportunities.
- Other info: Dynamic role with autonomy and the chance to shape user experiences.
- Why this job: Make a real difference by designing next-gen digital services that truly matter.
- Qualifications: Experience in UK public sector service design and understanding of GDS Service Standard.
The predicted salary is between 42000 - 84000 £ per year.
If you love designing next-generation digital services that make real impact to tens of thousands of users monthly, you will love this opportunity, where you will lead design on a major 3-year public-sector digital transformation.
Salary: up to £70,000
Location: Liverpool (3 days on-site for first 6 months, then 2 days) + Hybrid
Clearance: SC-clearable
Offices: Liverpool + London
What You’ll Do:
- You will lead service design across Discovery, Alpha, Beta and Live for a high-impact national transformation.
- You will have autonomy over service blueprints, user journeys and ecosystem maps.
- You will oversee co-design workshops and turn user insights into service improvements.
- You will support GDS service assessments and champion user-centred design.
What We Need:
- Strong experience designing services in the UK public sector.
- Solid understanding of the GDS Service Standard.
- Confident working in complex, multi-stakeholder environments.
- SC-clearable.
If you are passionate about designing services that make a real impact, we encourage you to apply.
Service Designer employer: Identify Solutions
Identify Solutions is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the Microsoft AI Stack. Employees benefit from ongoing professional development opportunities, competitive remuneration, and the chance to work on cutting-edge AI/ML projects in a regulated environment, all while being part of a supportive team dedicated to delivering impactful data solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector and service design space. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the game. You never know where a casual chat might lead!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Include case studies that demonstrate your process and impact, especially in public sector projects. This will help you stand out when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and the GDS Service Standard. Think about how you can showcase your experience in complex environments. We recommend doing mock interviews with friends or mentors to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team in making a real impact in the public sector.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in the UK public sector and how it aligns with the GDS Service Standard. We want to see how your skills can make a real impact!
Showcase Your Design Process:When writing your application, don’t just list your skills. Share examples of your design process, especially in complex environments. We love seeing how you’ve turned user insights into tangible service improvements!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your experiences and achievements. We appreciate clarity, especially when it comes to complex topics like service blueprints and user journeys.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to join our team!
How to prepare for a job interview at Identify Solutions
✨Know Your GDS Service Standard
Make sure you brush up on the Government Digital Service (GDS) Service Standard. Understand its principles and how they apply to service design in the public sector. Being able to discuss specific examples of how you've implemented these standards in your previous work will really impress the interviewers.
✨Showcase Your User-Centred Design Skills
Prepare to talk about your experience with user-centred design. Bring examples of how you've turned user insights into tangible service improvements. Highlight any co-design workshops you've led, as this will demonstrate your ability to collaborate effectively with stakeholders.
✨Demonstrate Your Leadership in Complex Environments
Since this role involves working in complex, multi-stakeholder environments, be ready to share stories that showcase your leadership skills. Discuss how you've navigated challenges and facilitated collaboration among diverse teams to achieve successful outcomes.
✨Prepare Questions About the Transformation Project
Show your enthusiasm for the role by preparing thoughtful questions about the digital transformation project. Ask about the current challenges they face or how they envision the service design evolving over the next three years. This not only shows your interest but also your strategic thinking.
