At a Glance
- Tasks: Lead service design for transformative public sector projects and conduct user research.
- Company: Join a market-leading consultancy with a focus on innovation and user-centred design.
- Benefits: Competitive contract rates, flexible working arrangements, and opportunities for professional growth.
- Other info: Opportunity to mentor junior designers and influence senior stakeholders.
- Why this job: Make a real difference in public services while collaborating with diverse teams.
- Qualifications: Experience in service design, GDS standards, and strong consultancy background required.
The predicted salary is between 55000 - 65000 £ per year.
Clearance : Current & Active SC Clearance preferred
Start Date
4 Weeks
Summary
My market leading client are looking to secure the services of a contract-based Service Designer to assist with critical project work over the coming months.
Ideally coming from a strong consultancy and GDS background, consultants will need to be able to start within 2 weeks.
Key Responsibilities
- Lead end-to-end service design across complex public sector transformation programmes.
- Apply GDS Service Standards and user-centred design principles across Discovery, Alpha, Beta and Live.
- Conduct and oversee user research, ensuring insights drive service design decisions.
- Develop service blueprints, user journeys, ecosystem maps and operating models.
- Identify and resolve challenges across policy, process, technology and governance.
- Facilitate workshops and co-design sessions with users, stakeholders and delivery teams.
- Collaborate within multidisciplinary agile teams, including product, delivery, policy and technical leads.
- Support service assessments and ensure compliance with accessibility and public sector standards.
- Engage and influence senior stakeholders, including SROs, programme boards and governance forums.
- Mentor junior designers and promote service design capability, best practice and continuous improvement.
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Service Designer in Nottingham employer: Identify Solutions
Identify Solutions is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the Microsoft AI Stack. Employees benefit from ongoing professional development opportunities, competitive remuneration, and the chance to work on cutting-edge AI/ML projects in a regulated environment, all while being part of a supportive team dedicated to delivering impactful data solutions.
