Some IT support roles are all about tickets. This one is about technology, people and becoming someone your clients genuinely trust.
We're partnering with a growing technology consultancy looking for an IT Field Engineer to support a portfolio of professional services clients across Central London.
You'll spend Monday to Thursday working across client sites, solving technical issues, building relationships and becoming a trusted point of contact for IT. Fridays are worked from home, giving you dedicated time to manage tickets and catch up away from client sites.
This could suit an existing Field Engineer or a strong 2nd Line Engineer looking to take the next step into a more independent, client-facing role.
You'll be working across Microsoft 365, Windows, Intune, Azure/Entra and networking environments. Technical ability is important, but so is how you work with people. You'll need to communicate confidently, think on your feet and give customers confidence that their issue is in safe hands.
You'll likely have:
- Strong 2nd Line IT support experience
- Good Microsoft 365 and Windows knowledge
- Experience with Intune, Azure/Entra and networking
- MSP, Field Engineer or client-facing IT support experience
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Confidence working independently with customers
- Microsoft certifications would be desirable, but aren't essential
If you're technically strong, good with people and ready to move beyond purely desk-based support, this could be a great next step.
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Information Technology Field Engineer in London employer: Identify Solutions
Join a leading company in Central London that is dedicated to making a positive impact on animal health and wellbeing. With a strong focus on employee growth and a collaborative work culture, you will have the opportunity to shape meaningful products while working alongside passionate teams. Enjoy the benefits of a hybrid work environment and be part of a mission-driven organisation that values customer engagement and innovation.
