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- Tasks: Lead user research to shape next-gen public services for millions.
- Company: Join a major public sector digital transformation team.
- Benefits: Up to £50k salary, bonus, hybrid work, and great benefits.
- Why this job: Make a real impact on public services by understanding user needs.
- Qualifications: Experience in UK Public Sector and skilled in various research methods.
- Other info: Opportunity to engage with diverse user groups and support meaningful change.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid (Liverpool, 2-3 days/week) | Up to £50k + bonus + benefits
Want to lead user research for a major Public Sector digital transformation used by millions? You'll design and deliver the insight that shapes next-generation public services - influencing strategy, informing service decisions, and ensuring solutions are grounded in real user needs.
What you'll do:
- Lead user research across Discovery, Alpha, Beta and Live
- Run qualitative & quantitative research across diverse user groups
- Translate findings into clear, actionable insight that shapes service direction
- Champion user needs across multidisciplinary teams
- Support GDS-aligned delivery and contribute to service assessments
What you'll bring:
- Strong experience working in UK Public Sector environments
- Deep understanding of GDS Service Standards
- Skilled across a range of research methods (qual + quant)
- Ability to engage vulnerable or hard-to-reach users
- SC-clearable (or existing clearance)
Sound good? Get in touch for an informal chat!
User researcher - major public sector digital transformation in Liverpool employer: Identify Solutions
Contact Detail:
Identify Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User researcher - major public sector digital transformation in Liverpool
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector or user research community. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the game. You never know where a casual chat might lead!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best user research projects. Include case studies that demonstrate how your insights have shaped service decisions. This is your chance to shine and show potential employers what you can bring to the table.
✨Tip Number 3
Prepare for those interviews! Research the company and their recent projects in the public sector. Be ready to discuss how your experience aligns with their needs, especially around GDS Service Standards. Confidence is key, so practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you on board!
We think you need these skills to ace User researcher - major public sector digital transformation in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience in the UK Public Sector and your understanding of GDS Service Standards. We want to see how your skills align with what we’re looking for!
Showcase Your Research Skills: When detailing your experience, focus on the research methods you’ve used, both qualitative and quantitative. We love seeing specific examples of how your insights have influenced service decisions, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and avoid jargon unless it’s relevant. We appreciate clarity as much as you do!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Identify Solutions
✨Know Your User Research Methods
Make sure you brush up on both qualitative and quantitative research methods. Be ready to discuss how you've applied these in past projects, especially in the public sector. This will show your depth of knowledge and ability to adapt to different user needs.
✨Familiarise Yourself with GDS Standards
Since this role involves working with GDS-aligned delivery, it’s crucial to understand the GDS Service Standards inside out. Prepare examples of how you've implemented these standards in your previous work to demonstrate your expertise.
✨Prepare for Diverse User Engagement
Think about your experiences engaging with vulnerable or hard-to-reach users. Have specific examples ready that showcase your ability to connect with diverse groups and how you’ve translated their needs into actionable insights.
✨Showcase Your Impact
Be prepared to discuss how your research has influenced service decisions in the past. Highlight specific outcomes or changes that resulted from your insights, as this will illustrate your value and effectiveness as a User Researcher.