At a Glance
- Tasks: Provide first line support and troubleshoot software issues for customers.
- Company: Growing software company with a friendly, collaborative culture.
- Benefits: Up to £30,000 salary, hybrid working, and full product training.
- Other info: Clear progression opportunities into advanced support and software development roles.
- Why this job: Kickstart your career in SaaS and develop valuable skills in a supportive environment.
- Qualifications: Customer service or technical support experience and strong problem-solving skills.
The predicted salary is between 25650 - 31350 £ per year.
Location: Exeter (Hybrid - 4 days a week in office)
Salary: Up to £30,000 + benefits
Looking to build a career in SaaS? We're working with a growing software company looking for an Application Support Analyst to join its Exeter based support team. This is an excellent opportunity for someone with customer service, application support, technical support or software support experience who enjoys solving problems and helping customers get the most from technology.
What you'll be doing:
- Providing first line support via phone, email and ticketing systems
- Troubleshooting software issues and user queries
- Helping customers maximise their use of the platform
- Escalating more technical issues where required
- Working closely with internal support and technical teams
What we're looking for:
- Excellent communication and customer service skills
- Strong problem-solving and logical thinking ability
- Experience in customer support, technical support, application support or software support
Why join?
- Full product training provided
- Clear progression into 2nd/3rd line and Software Development roles
- Hybrid working and flexible hours
- Friendly, collaborative team culture
- Genuine long-term career development opportunities
This role would suit someone early in their support career who is looking to join a growing software business and develop valuable SaaS experience.
Are you interested to find out more? If so, please contact James Chau at
Application Support Analyst in Exeter employer: Identify Solutions
Identify Solutions is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the Microsoft AI Stack. Employees benefit from ongoing professional development opportunities, competitive remuneration, and the chance to work on cutting-edge AI/ML projects in a regulated environment, all while being part of a supportive team dedicated to delivering impactful data solutions.
