We're working with a high‑growth UK SaaS business operating in the workforce and operations technology space. The company is founder‑led, with the CEO having successfully built and sold two previous businesses, and this is now their third - very much in scale‑up mode, with strong momentum and a long‑term vision. The platform combines software, automation, AI and hardware to help organisations manage onboarding, presence, time, safety and wider workforce operations. This is an onboarding‑led Account Manager position sitting post‑sale, working closely with the new business sales team. You will own the customer journey from implementation through to long‑term relationship management and growth, acting as a consistent, trusted point of contact. Leading customer onboarding and implementation projects Managing multiple customer accounts and priorities at once Identifying and managing renewal risk Working in a "buddy" model alongside sales rather than a hand‑off approach SaaS onboarding, implementation, professional services or customer success Customer‑facing roles where you've owned delivery, not just supported it Managing multiple accounts, projects or stakeholders simultaneously This role is full‑time office based, 5 days a week, at the company's HQ in Epworth, North Lincolnshire. Candidates must be within a commutable distance and genuinely comfortable with an office‑first setup. This is a hands‑on, collaborative environment, and the business places real value on being together in the office. Free food and drinks, fully stocked kitchen Social office with breakout areas and games table
