At a Glance
- Tasks: Lead customer onboarding and manage accounts while driving product adoption.
- Company: High-growth UK SaaS business with a founder-led, innovative culture.
- Benefits: Competitive salary, free food, social office environment, and direct access to decision-makers.
- Other info: Collaborative office atmosphere with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in a fast-paced tech environment.
- Qualifications: Experience in SaaS onboarding or customer-facing roles, with strong ownership skills.
The predicted salary is between 50000 - 65000 £ per year.
We're working with a high‑growth UK SaaS business operating in the workforce and operations technology space. The company is founder‑led, with the CEO having successfully built and sold two previous businesses, and this is now their third - very much in scale‑up mode, with strong momentum and a long‑term vision. The platform combines software, automation, AI and hardware to help organisations manage onboarding, presence, time, safety and wider workforce operations. It's a genuinely interesting product with real‑world use cases.
The Role
This is an onboarding‑led Account Manager position sitting post‑sale, working closely with the new business sales team. You will own the customer journey from implementation through to long‑term relationship management and growth, acting as a consistent, trusted point of contact.
Typical Responsibilities
- Leading customer onboarding and implementation projects
- Managing multiple customer accounts and priorities at once
- Acting as the main point of contact post go‑live
- Driving product adoption and value realisation
- Identifying and managing renewal risk
- Spotting upsell and expansion opportunities based on customer needs
- Running regular check‑ins and strategic reviews
- Working in a "buddy" model alongside sales rather than a hand‑off approach
- Documenting activity and maintaining clear customer records
This role suits someone who enjoys ownership, accountability and customer interaction, and who is comfortable learning a product in depth rather than relying on scripts or rigid processes.
What We’re Looking For
You’re likely to be a strong fit if you have experience in:
- SaaS onboarding, implementation, professional services or customer success
- Customer‑facing roles where you’ve owned delivery, not just supported it
- Learning complex products quickly and explaining them clearly to customers
- Managing multiple accounts, projects or stakeholders simultaneously
We’re particularly interested in people who:
- Take ownership rather than waiting for direction
- Are comfortable speaking to customers and presenting solutions
- Can handle ambiguity and fast‑paced environments
- Don’t need heavy enablement to get up to speed
Working Pattern & Location
This role is full‑time office based, 5 days a week, at the company’s HQ in Epworth, North Lincolnshire. Candidates must be within a commutable distance and genuinely comfortable with an office‑first setup. This is a hands‑on, collaborative environment, and the business places real value on being together in the office.
The Environment & Perks
- Founder‑led, product‑driven culture
- Direct access to decision‑makers
- No hiding behind tickets or process
- Supportive but high‑expectation environment
- Free food and drinks, fully stocked kitchen
- Social office with breakout areas and games table
Salary
Indicative base salary of £50,000 - £65,000, with flexibility for the right person depending on experience and scope.
Customer Onboarding & Account Manager in Epworth employer: Identify Solutions
Join a dynamic and innovative UK SaaS company that thrives on collaboration and ownership, where your role as a Customer Onboarding & Account Manager will be pivotal in shaping customer experiences. With a founder-led culture that prioritises direct access to decision-makers and a supportive yet high-expectation environment, you'll enjoy opportunities for personal growth while working in a vibrant office in Epworth, complete with free food, social spaces, and a focus on teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding & Account Manager in Epworth
✨Tip Number 1
Get to know the company inside out! Research their products, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer onboarding and account management. Think about how you can demonstrate your ownership and accountability in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re a perfect fit!
We think you need these skills to ace Customer Onboarding & Account Manager in Epworth
Some tips for your application 🫡
Show Your Passion for SaaS:When you're writing your application, let your enthusiasm for SaaS shine through! We want to see that you understand the industry and are excited about helping customers navigate our platform.
Highlight Your Customer Success Experience:Make sure to showcase any previous experience in customer-facing roles, especially in onboarding or account management. We love candidates who can demonstrate ownership and accountability in their past positions.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on how your skills align with the role. Remember, we’re looking for someone who can explain complex products simply!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Identify Solutions
✨Know the Product Inside Out
Before your interview, make sure you understand the company's platform and how it integrates software, automation, AI, and hardware. Familiarise yourself with its features and real-world use cases so you can confidently discuss how it benefits customers during your interview.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer onboarding or account management. Highlight instances where you took ownership of projects, drove product adoption, and maintained long-term relationships to demonstrate your fit for the role.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've handled ambiguity and fast-paced environments in previous positions. Share stories that illustrate your ability to think on your feet, manage multiple accounts, and identify upsell opportunities based on customer needs.
✨Engage with the Interviewers
Treat the interview as a two-way conversation. Ask insightful questions about the company's culture, the team dynamics, and how they measure success in the onboarding process. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
