At a Glance
- Tasks: Lead customer onboarding and manage accounts while driving product adoption.
- Company: High-growth UK SaaS business with a founder-led, innovative culture.
- Benefits: Free food, social office environment, and direct access to decision-makers.
- Other info: Collaborative office atmosphere with opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact in a fast-paced tech environment.
- Qualifications: Experience in SaaS onboarding or customer-facing roles with strong ownership skills.
The predicted salary is between 35000 - 45000 £ per year.
We're working with a high‐growth UK SaaS business operating in the workforce and operations technology space. The company is founder‐led, with the CEO having successfully built and sold two previous businesses, and this is now their third - very much in scale‐up mode, with strong momentum and a long‐term vision. The platform combines software, automation, AI and hardware to help organisations manage onboarding, presence, time, safety and wider workforce operations. It's a genuinely interesting product with real‐world use cases.
The Role
This is an onboarding‐led Account Manager position sitting post‐sale, working closely with the new business sales team. You will own the customer journey from implementation through to long‐term relationship management and growth, acting as a consistent, trusted point of contact.
Typical responsibilities include:
- Leading customer onboarding and implementation projects
- Managing multiple customer accounts and priorities at once
- Acting as the main point of contact post go‐live
- Driving product adoption and value realisation
- Identifying and managing renewal risk
- Spotting upsell and expansion opportunities based on customer needs
- Running regular check‐ins and strategic reviews
- Working in a "buddy" model alongside sales rather than a hand‐off approach
- Documenting activity and maintaining clear customer records
This role suits someone who enjoys ownership, accountability and customer interaction, and who is comfortable learning a product in depth rather than relying on scripts or rigid processes.
What We're Looking For
You're likely to be a strong fit if you have experience in:
- SaaS onboarding, implementation, professional services or customer success
- Customer‐facing roles where you've owned delivery, not just supported it
- Learning complex products quickly and explaining them clearly to customers
- Managing multiple accounts, projects or stakeholders simultaneously
We're particularly interested in people who:
- Take ownership rather than waiting for direction
- Are comfortable speaking to customers and presenting solutions
- Can handle ambiguity and fast‐paced environments
- Don't need heavy enablement to get up to speed
Working Pattern & Location
This role is full‐time office based, 5 days a week, at the company's HQ in Epworth, North Lincolnshire. Candidates must be within a commutable distance and genuinely comfortable with an office‐first setup. This is a hands‐on, collaborative environment, and the business places real value on being together in the office.
The Environment & Perks
- Founder‐led, product‐driven culture
- Direct access to decision‐makers
- No hiding behind tickets or process
- Supportive but high‐expectation environment
- Free food and drinks, fully stocked kitchen
- Social office with breakout areas and games table
Account Manager in Epworth employer: Identify Solutions
Join a dynamic and innovative SaaS company in Epworth, where you'll thrive in a founder-led, product-driven culture that values collaboration and direct access to decision-makers. With a supportive yet high-expectation environment, employees enjoy perks like free food and drinks, a social office atmosphere, and ample opportunities for personal and professional growth as the company scales. This is an excellent opportunity for those who take ownership of their work and are eager to make a meaningful impact in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Epworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for an informal chat or a coffee meeting where you can demonstrate your knowledge about SaaS onboarding and customer success. It’s all about making that personal connection.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like the one we're working with, and express your interest in potential roles. You never know what opportunities might arise!
✨Tip Number 4
Utilise our website to apply! We’ve got loads of resources and tips to help you through the application process. Plus, applying directly through us shows you're serious about joining the team and makes it easier for us to spot your application.
We think you need these skills to ace Account Manager in Epworth
Some tips for your application 🫡
Show Your Passion for SaaS:When you're writing your application, let your enthusiasm for SaaS and technology shine through. We want to see that you’re genuinely excited about the product and how it can help organisations. Share any relevant experiences that highlight your interest in this space!
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for, especially in areas like onboarding and customer success.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your key achievements and experiences effectively. Remember, we want to understand your journey without wading through unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community right from the start!
How to prepare for a job interview at Identify Solutions
✨Know the Product Inside Out
Before your interview, make sure you understand the company's platform and how it integrates software, automation, AI, and hardware. Familiarise yourself with its real-world applications so you can confidently discuss how you would drive product adoption and value for customers.
✨Showcase Your Customer Success Experience
Prepare examples from your past roles where you've successfully managed customer accounts and led onboarding projects. Highlight specific instances where you took ownership of the customer journey and drove positive outcomes, as this aligns perfectly with what they're looking for.
✨Demonstrate Your Ability to Handle Ambiguity
In a fast-paced environment, things can change quickly. Be ready to share experiences where you've thrived in uncertain situations or adapted to new challenges. This will show that you're comfortable in a dynamic setting and can think on your feet.
✨Engage with Questions
Prepare thoughtful questions about the company's culture, the team dynamics, and their expectations for the Account Manager role. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
