At a Glance
- Tasks: Own and grow strategic accounts while shaping the account management function.
- Company: Fast-growing SaaS business in the HR/employee engagement space.
- Benefits: Competitive salary, bonus potential, and hybrid working model.
- Other info: Opportunity to work closely with senior leadership and influence key processes.
- Why this job: Be a founding hire and make a real impact on account management strategy.
- Qualifications: 5+ years in Account Management with experience in SaaS/HR tech.
The predicted salary is between 65000 - 80000 € per year.
We're working with a fast-growing, well-funded SaaS business in the HR / employee engagement space, looking to hire a founding Strategic Account Manager to help shape and scale their account management function.
This is a high-impact, first-of-its-kind role within the business - ideal for someone who wants to move beyond "managing accounts" and instead own strategy, drive growth, and build a best-in-class function from the ground up.
The Opportunity
This role sits at the intersection of sales and customer success - focused on growing and retaining key accounts, rather than new business. You'll take ownership of a portfolio of 20-30 strategic, mid-market to enterprise clients, working closely with HR and C-suite stakeholders to:
- Drive renewals and long-term retention
- Identify upsell and cross-sell opportunities
- Lead land-and-expand strategies across divisions, regions, and business units
Alongside this, you'll play a key role internally - helping to:
- Define what "great" account management looks like
- Build playbooks, frameworks, and best practices
- Upskill the wider team and embed a more commercial, strategic approach to account growth
This is a genuine chance to shape the future of the function, not just execute within it.
What You'll Be Doing
- Own a portfolio of 20-30 high-value strategic accounts, with full responsibility for growth and retention
- Build deep, multi-threaded relationships with HR leaders and senior stakeholders
- Lead renewal and expansion conversations, ensuring long-term value and partnership
- Identify and drive upsell, cross-sell, and expansion opportunities across existing clients
- Develop and execute account plans aligned to client strategy and business objectives
- Translate platform data and insights into clear, compelling commercial narratives
- Run Executive Business Reviews focused on outcomes, not just reporting
- Collaborate cross-functionally with Sales, Product, and Customer Success to drive value
- Help build and embed a scalable account management playbook across the business
What They're Looking For
This is where the role is genuinely niche - they need someone who can balance commercial drive with relationship depth. You're likely to have:
- ~5+ years in Account Management, Customer Success, or Strategic Accounts within SaaS / HR tech
- ~ A proven track record of growing existing accounts (renewals, upsell, expansion)
- ~ Experience managing mid-market or enterprise clients
- ~ Strong exposure to HR stakeholders (HRD, People Director, etc.)
- ~ Confidence engaging and influencing senior / executive stakeholders
And importantly, you are:
- Commercially minded - always looking for growth opportunities within accounts
- Consultative and strategic - able to understand business challenges, not just sell features
- Credible and relationship-led - able to build trust at senior levels
- Comfortable in a scale-up environment - fast-paced, evolving, and not overly structured
Why This Role Stands Out
- Founding hire - shape the account management function from day one
- Clear ownership of strategic accounts and revenue growth
- Opportunity to influence process, playbooks, and team capability
- Work closely with senior leadership, including the VP of Sales
- Strong product-market fit in a high-growth HR tech space
The Setup
- Hybrid: 1 day per week in Milton Keynes + regular client travel
- Salary: £65K - £80K base + 50% variable
Strategic Account Manager - REMOTE WORKING (Permanent) in City of London employer: Identify Solutions
Join a dynamic and innovative SaaS company in the HR and employee engagement sector, where you will have the unique opportunity to shape the account management function as a founding Strategic Account Manager. With a strong focus on employee growth, a collaborative work culture, and the flexibility of hybrid working in Milton Keynes, this role offers not just a job, but a chance to make a significant impact while enjoying competitive compensation and a generous bonus structure.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager - REMOTE WORKING (Permanent) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and SaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their product, culture, and recent news. This will help you tailor your answers and show that you’re genuinely interested in shaping their account management function.
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your strategic thinking and relationship-building skills. Role-play with a friend or mentor to refine how you present your experience and ideas for driving growth and retention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Strategic Account Manager - REMOTE WORKING (Permanent) in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Strategic Account Manager. Highlight your experience in account management, especially with mid-market and enterprise clients, and showcase any successes in driving renewals and upsells.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships with HR leaders and driven growth in previous positions.
Showcase Your Strategic Mindset:In your application, emphasise your ability to think strategically. We want to see how you've identified growth opportunities and developed account plans that align with client objectives. Make it clear that you’re not just about managing accounts but driving their success.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Identify Solutions
✨Know Your Accounts
Before the interview, dive deep into the company’s existing clients and their industries. Understand their pain points and how the SaaS product can address them. This will help you demonstrate your consultative approach and show that you're ready to engage with HR leaders and C-suite stakeholders.
✨Showcase Your Strategic Mindset
Prepare examples of how you've driven growth and retention in previous roles. Be ready to discuss specific strategies you've implemented for upselling and cross-selling. This will highlight your ability to think strategically and align account plans with client objectives.
✨Build Relationships Virtually
Since this role involves remote working, practice how to build rapport over video calls. Think about how you can create a personal connection with stakeholders even when you're not face-to-face. Share anecdotes that illustrate your relationship-building skills.
✨Demonstrate Your Commercial Acumen
Be prepared to discuss how you identify growth opportunities within accounts. Use data and insights to back up your claims. This will show that you’re not just about managing accounts but are also focused on driving value and long-term partnerships.
