At a Glance
- Tasks: Own and grow strategic accounts, driving renewals and upsell opportunities.
- Company: Fast-growing SaaS business in the HR/employee engagement space.
- Benefits: Competitive salary, bonus structure, and remote work flexibility.
- Other info: Dynamic role with strong growth potential and influence over processes.
- Why this job: Be a founding hire and shape the future of account management.
- Qualifications: 5+ years in Account Management with a focus on SaaS/HR tech.
The predicted salary is between 65000 - 80000 € per year.
We're working with a fast-growing, well-funded SaaS business in the HR / employee engagement space, looking to hire a founding Strategic Account Manager to help shape and scale their account management function.
This is a high-impact, first-of-its-kind role within the business - ideal for someone who wants to move beyond "managing accounts" and instead own strategy, drive growth, and build a best-in-class function from the ground up.
The Opportunity
This role sits at the intersection of sales and customer success - focused on growing and retaining key accounts, rather than new business. You'll take ownership of a portfolio of 20-30 strategic, mid-market to enterprise clients, working closely with HR and C-suite stakeholders to:
- Drive renewals and long-term retention
- Identify upsell and cross-sell opportunities
- Lead land-and-expand strategies across divisions, regions, and business units
Alongside this, you'll play a key role internally - helping to:
- Define what "great" account management looks like
- Build playbooks, frameworks, and best practices
- Upskill the wider team and embed a more commercial, strategic approach to account growth
This is a genuine chance to shape the future of the function, not just execute within it.
What You'll Be Doing
- Own a portfolio of 20-30 high-value strategic accounts, with full responsibility for growth and retention
- Build deep, multi-threaded relationships with HR leaders and senior stakeholders
- Lead renewal and expansion conversations, ensuring long-term value and partnership
- Identify and drive upsell, cross-sell, and expansion opportunities across existing clients
- Develop and execute account plans aligned to client strategy and business objectives
- Translate platform data and insights into clear, compelling commercial narratives
- Run Executive Business Reviews focused on outcomes, not just reporting
- Collaborate cross-functionally with Sales, Product, and Customer Success to drive value
- Help build and embed a scalable account management playbook across the business
What They're Looking For
This is where the role is genuinely niche - they need someone who can balance commercial drive with relationship depth. You're likely to have:
- ~5+ years in Account Management, Customer Success, or Strategic Accounts within SaaS / HR tech
- ~ A proven track record of growing existing accounts (renewals, upsell, expansion)
- ~ Experience managing mid-market or enterprise clients
- ~ Strong exposure to HR stakeholders (HRD, People Director, etc.)
- ~ Confidence engaging and influencing senior / executive stakeholders
And importantly, you are:
- Commercially minded - always looking for growth opportunities within accounts
- Consultative and strategic - able to understand business challenges, not just sell features
- Credible and relationship-led - able to build trust at senior levels
- Comfortable in a scale-up environment - fast-paced, evolving, and not overly structured
Why This Role Stands Out
- Founding hire - shape the account management function from day one
- Clear ownership of strategic accounts and revenue growth
- Opportunity to influence process, playbooks, and team capability
- Work closely with senior leadership, including the VP of Sales
- Strong product-market fit in a high-growth HR tech space
The Setup
- Hybrid: 1 day per week in Milton Keynes + regular client travel
- Salary: £65K - £80K base + 50% variable
Strategic Account Manager - Fully Remote in City of London employer: Identify Solutions
Join a dynamic and innovative SaaS company in the HR and employee engagement sector, where you will have the unique opportunity to shape the account management function as a founding Strategic Account Manager. With a strong focus on employee growth, a collaborative work culture, and the chance to influence key strategies, this role offers not just a job but a meaningful career path in a fast-paced environment. Enjoy the flexibility of a hybrid working model while being part of a team that values your insights and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager - Fully Remote in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and SaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their product, culture, and recent news. This will help you tailor your answers and show that you’re genuinely interested in shaping their account management function.
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your strategic thinking and relationship-building skills. Role-play with a friend or use our resources to refine your approach and make sure you can confidently discuss how you’d drive growth and retention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process. Let’s get you that Strategic Account Manager role!
We think you need these skills to ace Strategic Account Manager - Fully Remote in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Strategic Account Manager. Highlight your experience in account management, especially with mid-market and enterprise clients, and showcase any successes in driving renewals and upsells.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships with HR leaders and driven growth in previous positions.
Showcase Your Strategic Mindset:In your application, emphasise your ability to think strategically. We want to see how you've identified opportunities for growth and how you've implemented successful account plans in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape our account management function.
How to prepare for a job interview at Identify Solutions
✨Know Your Accounts Inside Out
Before the interview, dive deep into the company’s existing clients and their needs. Understand the HR landscape and how the SaaS product fits into it. This will help you demonstrate your strategic thinking and ability to drive growth during discussions.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with senior stakeholders in previous roles. Highlight your consultative approach and how you've influenced decision-making at the executive level. This is crucial for a role that focuses on retention and upselling.
✨Be Ready to Discuss Strategy
Think about how you would define 'great' account management and what frameworks you would implement. Be prepared to share your vision for building a scalable account management function and how you would align account plans with client strategies.
✨Demonstrate Commercial Acumen
Come equipped with insights on potential upsell and cross-sell opportunities within the company's portfolio. Show that you can translate data into compelling narratives that drive value for clients, which is key for this role.
