Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support a voice/telecoms platform and troubleshoot issues for customers.
- Company: Growing cloud and telecoms business in Cardiff with a supportive team.
- Benefits: Up to £30,000 salary, full training, and clear career progression.
- Other info: Hybrid working model with excellent mentoring and growth opportunities.
- Why this job: Kickstart your tech career in a niche area with hands-on experience.
- Qualifications: IT support or strong customer service skills with a passion for tech.
The predicted salary is between 30000 - 30000 £ per year.
Cardiff - Hybrid (3 days in office) Up to £30,000 + benefits
Looking to build a career in tech rather than stay on a service desk? We're working with a growing cloud and telecoms business in Cardiff, hiring 3 Support Engineers. It's a great opportunity to move into a niche area like voice and cloud, with full training provided.
What you'll be doing:
- Supporting a voice/telecoms platform (VoIP, SIP)
- Troubleshooting issues and managing tickets end-to-end
- Supporting customers via phone, email and ticketing system
- Learning platforms, call systems and integrations
What they're looking for:
- IT support, service desk OR strong customer service + interest in tech
- Good problem-solving skills
- Confident communicator
- Keen to learn and progress
Why join:
- Clear progression into 2nd line or engineering
- Full training and mentoring
- Supportive team environment
Working pattern:
- 3 days in Cardiff office (Tue-Thu)
- Shifts: 8-4:30 or 9:30-6 (rotating)
Support Engineer in Cardiff employer: Identify Solutions
Contact Detail:
Identify Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for Support Engineers and practice your answers. Make sure you can talk about your problem-solving skills and how you’ve handled customer service situations in the past.
✨Tip Number 3
Show your enthusiasm for tech! When you get the chance to chat with potential employers, let them know about your interest in voice and cloud technologies. It’ll set you apart from other candidates who might not be as passionate.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Support Engineer role. Plus, it’s a great way to show you’re serious about joining the team.
We think you need these skills to ace Support Engineer in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Engineer role. Highlight any IT support or customer service experience you have, and don’t forget to mention your interest in tech!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how your background makes you a great fit for the team. Keep it friendly and professional.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. Whether it's troubleshooting tech issues or managing customer queries, we want to see your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Identify Solutions
✨Know Your Tech Basics
Brush up on your knowledge of VoIP and SIP technologies. Even if you’re not an expert yet, showing that you understand the basics will impress the interviewers and demonstrate your interest in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues or customer service challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them clear and impactful.
✨Practice Your Communication
As a Support Engineer, you'll need to communicate effectively with customers. Practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s voice and cloud platforms, training opportunities, and team dynamics. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.