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- Tasks: Help users navigate digital tools and resolve issues with patience and clear communication.
- Company: Join a supportive team in a hybrid work environment in Cardiff.
- Benefits: Earn £140 per day, enjoy flexible working, and receive full training.
- Why this job: Kickstart your career in customer service or IT support with hands-on experience.
- Qualifications: Strong people skills and a willingness to learn about technology.
- Other info: Great opportunity for personal growth in a friendly, dynamic setting.
The predicted salary is between 1120 - 1680 £ per month.
Customer Service Advisor x 2 - 3 month contract Cardiff - hybrid (4 days onsite, WFH Friday) £140 p/day (via umbrella) - Monday to Friday - 9am - 5pm
Are you someone who enjoys helping others and likes being the person people turn to when something is not working properly? Are you confident explaining things clearly, whether that is over the phone, by email, or face to face? If so, this could be a great opportunity for you.
Our client is looking for 2 x Customer Service Advisors to help users access and use a range of internal and external systems. You will support users with registering for applications, navigating digital tools, and making sure they can access the information they need, even if they are not very confident with technology. You will not be expected to know everything. Clear user guides will be provided, and you will have access to a dedicated IT support team to help with more complex issues.
The role focuses on great communication, patience, and delivering a positive experience for every user.
- Has strong customer service or people-facing experience
- Is comfortable talking people through issues step by step
- Has a basic understanding of technology and is keen to learn
- Can follow procedures and guides to resolve common issues
This is a great opportunity for someone looking to start or develop a career in customer service or IT support, with full support and training provided. If this position sounds like it might be of interest, please feel free to get in touch via email.
Customer Service Advisor X 2 in Cardiff employer: Identify Solutions
Contact Detail:
Identify Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor X 2 in Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you would handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your communication skills! Whether it's a phone call or a video chat, make sure to articulate your thoughts clearly and listen actively. This role is all about helping others, so let that passion show!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Advisor role. Plus, it’s a great way to stay updated on new opportunities tailored just for you.
We think you need these skills to ace Customer Service Advisor X 2 in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in helping others and your communication skills, as these are key for this position.
Show Your Tech Savvy Side: Even if you’re not a tech whiz, mention any experience you have with digital tools or systems. Let us know how you’ve helped others navigate technology in the past!
Be Personable: In your application, let your personality shine through! We love candidates who can connect with users and make them feel at ease, so don’t be afraid to show your friendly side.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you started on this exciting opportunity!
How to prepare for a job interview at Identify Solutions
✨Know Your Stuff
Familiarise yourself with the role of a Customer Service Advisor. Understand the key responsibilities, like helping users navigate digital tools and providing clear instructions. This will show your potential employer that you're genuinely interested and ready to step in.
✨Practice Your Communication Skills
Since this role is all about communication, practice explaining common tech issues in simple terms. You could even role-play with a friend or family member. This will help you feel more confident during the interview when discussing how you'd assist users.
✨Show Your Patience
Be prepared to discuss situations where you've had to be patient with customers or colleagues. Think of examples where you helped someone who was struggling, as this will highlight your ability to deliver a positive experience, which is crucial for this role.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team, training, or the systems you'll be using. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.