Onboarding Consultant / Implementation Project Manager
Location: Doncaster (Hybrid)
Salary: £40,000
Working with a growing UK SaaS provider that delivers business-critical software solutions to organisations across a range of sectors. Following continued growth and investment across the business, they're looking to strengthen their onboarding and implementation function with an experienced Onboarding Consultant who can take ownership of customer projects from kick-off through to successful go-live.
This is an opportunity to join a profitable, ambitious technology business that combines the pace of a scale-up with the stability of an established organisation. Their product is highly configurable, their customer base continues to grow, and onboarding plays a critical role in delivering an exceptional client experience.
The role sits at the intersection of project management, customer onboarding and implementation delivery. Whilst the projects themselves are structured and repeatable, success comes from being highly organised, proactive, commercially aware and able to keep multiple implementations moving forward at the same time.
The role
You'll be responsible for leading software implementation projects from post-sale handover through to successful customer launch.
Working closely with customers and internal stakeholders, you'll manage project plans, coordinate activities, monitor milestones and ensure implementations are delivered within agreed timescales.
Typical responsibilities will include:
Managing a portfolio of concurrent software implementation projects
Leading implementation kick-off meetings with customers
Creating and maintaining project plans and timelines
Managing project milestones, dependencies and deadlines
Acting as the primary point of contact throughout the onboarding journey
Coordinating internal teams to ensure successful delivery
Running regular progress meetings with customers
Managing project risks and resolving blockers
Supporting customers with data collection and data mapping activities
Ensuring implementations remain on track and within agreed timescales
Escalating risks appropriately when timelines are at risk
Supporting user adoption and customer readiness for go...
Implementation Project Manager in Durham employer: Identify Solutions Careers
Join a dynamic and growing software company in Exeter as an Application Support Analyst, where you'll be part of a friendly and collaborative team dedicated to helping customers maximise their use of technology. With full product training, clear pathways for career progression into advanced technical roles, and the flexibility of hybrid working, this is an excellent opportunity for those looking to build a meaningful career in SaaS while enjoying a supportive work culture.
Contact Details:
Identify Solutions Careers Recruitment Team
