Customer Success Manager
Please make an application promptly if you are a good match for this role due to high levels of interest.
£42,000-£45,000 + 15% Bonus | Hybrid (Milton Keynes, 2 days per week)
We're partnering with a high-growth, venture-backed SaaS business that is transforming how organisations understand and engage their people.
With hundreds of customers across the UK and an innovative platform trusted by mid-sized and enterprise organisations, the company is entering an exciting new phase of growth. They're investing heavily in product innovation, adopting AI throughout the business, and continuing to expand their Customer Success function.
As a result, they're looking for an experienced Customer Success Manager to take ownership of a portfolio of mid-market customers and play a key role in driving retention, adoption and account growth.
The Opportunity
This is a genuine end-to-end Customer Success role, giving you ownership of the full customer journey from onboarding through to renewal.
You'll become a trusted advisor to customers, helping them maximise value from the platform, achieve their objectives, and identify opportunities for long-term partnership growth.
This is not a low-touch account management position. xgikmsk Success requires strong organisation, commercial awareness, attention to detail and the ability to thrive in a fast-moving, evolving environment.
Key Responsibilities
- Managing a portfolio of mid-market SaaS customers
- Leading onboarding and implementation activities
- Building relationships with senior HR, People and business stakeholders
- Driving platform adoption and customer engagement
- Conducting regular business reviews and strategic planning discussions
- Identifying retention risks and proactively managing customer health
- Creating and progressing upsell and expansion opportunities
- Delivering against customer satisfaction, retention and revenue targets
- Working cross-functionally with Product, Customer Experience and other internal teams
- Maintaining accurate customer data and success plans within CRM systems
About You
We're keen to speak with individuals who can demonstrate:
- Experience managing SaaS customers through the full client lifecycle
- Strong customer retention and renewal experience...
Customer Success Manager employer: Identify Solutions Careers
Join a dynamic and growing software company in Exeter as an Application Support Analyst, where you'll be part of a friendly and collaborative team dedicated to helping customers maximise their use of technology. With full product training, clear pathways for career progression into advanced technical roles, and the flexibility of hybrid working, this is an excellent opportunity for those looking to build a meaningful career in SaaS while enjoying a supportive work culture.
Contact Details:
Identify Solutions Careers Recruitment Team
