Working arrangement: On site, 5 days a week
Security clearance: Existing SC clearance or willingness and eligibility to undergo clearance
Full UK driving licence required
Enjoy troubleshooting technical issues and helping users get back up and running?
We’re looking for a hands‑on 2nd Line IT Support Engineer to support a range of IT systems, hardware and software. You’ll resolve incidents, manage service requests and contribute to IT projects, combining technical knowledge with clear communication and excellent customer service.
What you’ll be doing
- Providing 2nd line support, resolving incidents and service requests within agreed SLAs.
- Troubleshooting laptops, desktops, networks, printers and peripherals.
- Installing, configuring and maintaining hardware and software.
- Supporting Project Managers with IT project activities.
- Managing non-standard service requests and competing priorities.
- Working with 3rd line teams to resolve complex technical issues.
- Keeping accurate incident records and users updated through ServiceNow.
What you’ll bring
- Strong Windows 10 and Windows 11 knowledge, including builds, configuration and registry settings.
- Experience supporting Microsoft Office, Outlook, email configuration and collaboration tools.
- Basic knowledge of SCCM and Active Directory.
- Networking knowledge covering LAN, WAN, VLAN, Wi‑Fi, DHCP, DNS/WINS, PXE and VPN connectivity.
- Experience troubleshooting printers, MFDs, monitors, docking stations, cameras and scanners.
- Working knowledge of ITSM tools, particularly ServiceNow.
- Experience delivering support within agreed SLAs.
- Strong troubleshooting and customer service skills, with the ability to work independently.
- Flexibility with working hours when required.
Experience with Windows LTSC, KIOSK configurations and deployments, or 2nd line support in a secure or regulated environment would be an advantage.
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Information Technology Support Engineer in Brough employer: Identifi Global
Join a leading Elastic partner in the UK, where you will be part of a dynamic team of over 30 specialists dedicated to delivering complex security projects across Defence and NATO environments. With a strong focus on employee growth and a collaborative work culture, this hybrid role offers the chance to engage directly with clients while contributing to significant projects that shape the future of security architecture. Enjoy the benefits of working in a supportive environment that values your expertise and provides opportunities for professional development.
