At a Glance
- Tasks: Lead and develop a team delivering top-notch IT support services.
- Company: Join Computacenter, a leader in IT managed services.
- Benefits: Competitive hourly rate, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a collaborative and innovative company.
- Why this job: Make a real impact by leading a dynamic team in a fast-paced setting.
- Qualifications: Experience in leading IT support teams and strong people management skills.
The predicted salary is between 28.85 - 28.85 £ per hour.
An excellent opportunity for an experienced Team Leader to join Computacenter's Onsite Services Group, leading a team responsible for delivering high quality IT support services within a customer environment. This role combines people management with operational delivery, making it ideal for someone who enjoys developing teams, improving processes and maintaining exceptional service standards.
Key Responsibilities
- Lead, coach and develop a team of onsite IT technicians and support staff.
- Conduct regular team meetings and quarterly one to ones.
- Manage performance, attendance, holidays and resource planning.
- Support employee development through coaching, training and mentoring.
- Manage recruitment, onboarding and offboarding of permanent and contingent workers.
- Ensure compliance with company policies, health and safety requirements, overtime, expenses and training.
- Plan and prioritise workloads to achieve SLAs and operational targets.
- Work closely with delivery management, logistics teams and customer stakeholders.
- Monitor service performance and identify opportunities for continuous improvement.
- Manage onsite asset and stock control, ensuring security and process compliance.
- Handle service escalations, customer issues and operational risks.
- Support service transitions, operational changes and new customer implementations.
- Build strong working relationships across internal teams and customer organisations.
- Understand customer contracts and assess the operational impact of service changes.
Skills and Experience
- Previous experience leading IT support or technical service teams.
- Strong people management and coaching skills.
- Experience within Enterprise IT or managed services environments.
- Excellent organisational and prioritisation skills.
- Strong communication and stakeholder management abilities.
- Experience using ITSM or ticketing systems.
- Good working knowledge of Microsoft Office.
Desirable
- ITIL certification or working knowledge of ITIL principles.
- Experience within Computacenter or a similar managed services organisation.
- Understanding of customer operational processes and service delivery frameworks.
Ideal Background
This role would suit candidates with experience as a Team Leader, Service Desk Team Leader, Desktop Support Team Leader, Field Services Team Leader, End User Computing Team Leader or IT Operations Team Leader who have managed technical teams within an enterprise or managed services environment.
Service Desk Team Lead employer: identifi Global Resources
At identifi Global Resources, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. Our flexible working arrangements, including remote work options, empower our employees to achieve a healthy work-life balance while contributing to impactful infrastructure projects. With competitive salaries, bonuses, and opportunities for professional growth, we are dedicated to supporting our team's development in a dynamic and rewarding environment.
