Senior Service Delivery Manager

PLEASE NOTE THIS ROLE REQUIRES 50% ONSITE IN BELGIUM AND CURRENT SECURITY CLEARANCE

Mission-Critical IT Role in the NATO Domain – Infrastructure & Service Management Lead | Brussels Area | €450-475p/d euros | Outside IR35

Are you ready to step into a strategic IT leadership role supporting critical NATO operations? We\’re seeking a proactive Infrastructure & Service Management Lead to manage and enhance essential IT services and systems. Based near Brussels (Braine-l’Alleud), this hybrid role (50% on-site) puts you at the heart of a secure, high-impact environment where your work will truly matter.

Key Responsibilities:

• Own infrastructure readiness and maintain service levels aligned with SLAs.
• Lead engineering support delivery and ensure quality outcomes for the customer.
• Manage Configuration and Change Management processes with precision.
• Conduct periodic risk and obsolescence assessments and launch proactive projects.
• Lead service transitions and drive continual service improvements.
• Oversee manpower and budget requirements with foresight and accuracy.

Your Profile:

• Bachelor’s degree in a relevant field + 3 years post-related experience.
• ITIL Foundation + Intermediate certifications (PPO, RCV, OSA, SOA, CSI).
• Experience across IT service operations, engineering, and lifecycle management.
• Proven leadership, mentoring, and motivational skills.
• Expertise in Configuration and Change Management tools and processes.
• Strong business and planning acumen (budgeting, contingency planning, etc.).

Desirable Extras:

• ITIL Expert / Managing Professional
• PRINCE2 Foundation or PMI PMP
• MSP & MoR Foundation
• Background as a Service Manager in structured environments

Soft Skills That Set You Apart:

• Excellent communication and collaboration skills
• Strong team spirit with a proactive approach

Additional Info:

• Languages: Fluent English
• Clearance: SC (UK) or NATO Secret
• Start Date: ASAP
• End Date: December 31, 2025+
• Location: Braine-l’Alleud (20km from Brussels) – 50% On-site