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- Tasks: Lead critical IT services for NATO, ensuring quality and service levels.
- Company: Join a mission-driven team supporting vital NATO operations in a secure environment.
- Benefits: Enjoy a hybrid work model with competitive pay and impactful responsibilities.
- Why this job: Make a difference in a high-stakes role while developing your leadership skills.
- Qualifications: Bachelor’s degree, 3 years experience, and relevant IT certifications required.
- Other info: Fluent English and current security clearance needed; start ASAP.
The predicted salary is between 54000 - 84000 £ per year.
PLEASE NOTE THIS ROLE REQUIRES 50% ONSITE IN BELGIUM AND CURRENT SECURITY CLEARANCE
Mission-Critical IT Role in the NATO Domain – Infrastructure & Service Management Lead | Brussels Area | €450-475p/d euros | Outside IR35
Are you ready to step into a strategic IT leadership role supporting critical NATO operations? We're seeking a proactive Infrastructure & Service Management Lead to manage and enhance essential IT services and systems. Based near Brussels (Braine-l’Alleud), this hybrid role (50% on-site) puts you at the heart of a secure, high-impact environment where your work will truly matter.
Key Responsibilities:- Own infrastructure readiness and maintain service levels aligned with SLAs.
- Lead engineering support delivery and ensure quality outcomes for the customer.
- Manage Configuration and Change Management processes with precision.
- Conduct periodic risk and obsolescence assessments and launch proactive projects.
- Lead service transitions and drive continual service improvements.
- Oversee manpower and budget requirements with foresight and accuracy.
- Bachelor’s degree in a relevant field + 3 years post-related experience.
- ITIL Foundation + Intermediate certifications (PPO, RCV, OSA, SOA, CSI).
- Experience across IT service operations, engineering, and lifecycle management.
- Proven leadership, mentoring, and motivational skills.
- Expertise in Configuration and Change Management tools and processes.
- Strong business and planning acumen (budgeting, contingency planning, etc.).
- ITIL Expert / Managing Professional
- PRINCE2 Foundation or PMI PMP
- MSP & MoR Foundation
- Background as a Service Manager in structured environments
- Excellent communication and collaboration skills
- Strong team spirit with a proactive approach
- Languages: Fluent English
- Clearance: SC (UK) or NATO Secret
- Start Date: ASAP
- End Date: December 31, 2025+
- Location: Braine-l’Alleud (20km from Brussels) – 50% On-site
Senior Service Delivery Manager employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager
✨Tip Number 1
Familiarise yourself with NATO's operational environment and the specific challenges they face in IT service delivery. Understanding their mission-critical needs will help you tailor your approach during interviews.
✨Tip Number 2
Highlight your experience with Configuration and Change Management tools, as these are crucial for the role. Be prepared to discuss specific examples of how you've successfully implemented these processes in previous positions.
✨Tip Number 3
Showcase your leadership skills by preparing anecdotes that demonstrate your ability to mentor and motivate teams. This will be key in proving your fit for a strategic role in service management.
✨Tip Number 4
Since this role requires security clearance, ensure you have all necessary documentation ready and be prepared to discuss your eligibility. This can set you apart from other candidates who may not have considered this aspect.
We think you need these skills to ace Senior Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service operations and management. Emphasise your leadership roles and any specific achievements related to infrastructure readiness and service delivery.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the key responsibilities outlined in the job description. Showcase your understanding of NATO operations and how your skills align with their needs, particularly in Configuration and Change Management.
Highlight Certifications: Clearly list your ITIL certifications and any other relevant qualifications such as PRINCE2 or PMI PMP. This will demonstrate your commitment to professional development and your suitability for the role.
Showcase Soft Skills: In your application, provide examples of your excellent communication and collaboration skills. Mention instances where you have successfully led teams or projects, as these soft skills are crucial for the role.
How to prepare for a job interview at identifi Global Resources
✨Understand the NATO Environment
Familiarise yourself with NATO's mission and operations. Demonstrating knowledge about their strategic goals and how your role as a Senior Service Delivery Manager fits into this can set you apart from other candidates.
✨Highlight Your ITIL Expertise
Since the role requires ITIL certifications, be prepared to discuss specific examples of how you've applied ITIL principles in previous roles. This will showcase your ability to manage service delivery effectively.
✨Showcase Leadership Skills
Prepare to share instances where you've successfully led teams or projects. Emphasising your mentoring and motivational skills will resonate well, especially in a role that requires overseeing manpower and driving continual improvements.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of challenges you've faced in IT service operations and how you overcame them, particularly in relation to risk management and service transitions.
