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- Tasks: Provide hands-on IT support, manage service desk tickets, and perform hardware diagnostics.
- Company: Join a secure site team in Clyde, UK, focused on IT excellence.
- Benefits: Competitive pay at £19/hr, with opportunities for training and development.
- Other info: Great opportunity for career growth and skill enhancement in a supportive team.
- Why this job: Make a difference in IT support while working in a secure and dynamic environment.
- Qualifications: 2+ years in PC support, SC clearance, and strong troubleshooting skills required.
The predicted salary is between 38000 - 40000 £ per year.
Location: Clyde, UK
Duration: ASAP - 1 year
Rate: £19/hr (Inside IR35) Via Umb
Clearance: Active SC Clearance or eligible to obtain
Role Overview
We are seeking an experienced Desktop Support Engineer to provide hands-on IT support within a secure environment, covering field service, workshop repairs, and asset management.
Key Responsibilities
- Manage and update service desk tickets, ensuring SLA compliance
- Perform hardware diagnostics, break/fix repairs (laptops & desktops)
- Manage IT asset stock, including in/out scanning and tracking
- Support vendor liaison for warranty repairs and parts
- Carry out secure disposal and locker replenishment tasks
- Identify and escalate service issues or improvements
Requirements
- SC clearance (or eligibility to obtain)
- Full clean UK driving licence
- 2+ years’ experience in PC field service or workshop environment
- Strong hardware troubleshooting and repair skills
- Willingness to join out-of-hours/standby rota
- HP/Dell accreditation (or willingness to train)
Desktop Support Engineer in Scotland employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in desktop support. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Prepare for the interview by brushing up on your hardware troubleshooting skills. Be ready to discuss specific scenarios where you've successfully diagnosed and repaired issues. We want to see your hands-on experience shine!
✨Tip Number 3
Don’t forget to showcase your customer service skills! As a Desktop Support Engineer, you'll be interacting with users regularly. Share examples of how you've helped users in the past and resolved their tech woes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Desktop Support Engineer in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in desktop support and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your hardware troubleshooting and repair skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Support Engineer role. Mention your experience with service desk tickets and asset management to grab our attention.
Show Off Your SC Clearance: Since SC clearance is a must, make sure to mention it upfront in your application. If you're eligible to obtain it, let us know that too! We want to ensure you can hit the ground running in our secure environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at identifi Global Resources
✨Know Your Tech Inside Out
Make sure you brush up on your hardware troubleshooting skills before the interview. Be ready to discuss specific issues you've resolved in the past, especially with laptops and desktops. This will show that you have the hands-on experience they’re looking for.
✨Familiarise Yourself with Service Desk Protocols
Since managing service desk tickets is a key responsibility, it’s crucial to understand how ticketing systems work. Be prepared to talk about your experience with SLA compliance and how you prioritise tasks to meet deadlines.
✨Highlight Your Communication Skills
As a Desktop Support Engineer, you'll need to liaise with vendors and possibly non-technical staff. Practice explaining technical concepts in simple terms, and be ready to share examples of how you've effectively communicated in previous roles.
✨Show Your Willingness to Learn
If you don’t have HP/Dell accreditation yet, express your eagerness to train and learn. Companies appreciate candidates who are proactive about their professional development, so mention any relevant courses or certifications you’re considering.