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- Tasks: Lead secure service delivery in a high-stakes defence and aerospace environment.
- Company: Join a leading organisation in the defence and aerospace sector.
- Benefits: Attractive day rate, contract engagement, and opportunities for professional growth.
- Why this job: Make a real impact in mission-critical services while working with top-tier professionals.
- Qualifications: Experience in service management and strong stakeholder communication skills required.
- Other info: Dynamic role with a focus on continuous improvement and compliance.
The predicted salary is between 46800 - 54600 £ per year.
Location: Warton
Clearance: DV (Developed Vetting) – must be current and transferable
Day rate: £650-700p/d (Outside IR35)
Sector: Defence / Aerospace
Engagement: Contract
We are seeking an experienced DV-cleared Service Manager to support the delivery and operation of secure, mission-critical services within a high-assurance defence and aerospace environment. This role is central to ensuring effective service models, governance, and performance across complex programmes.
Role Overview
- Service & Support Management
- Ensure robust service and support models are in place to support project and operational teams
- Support the development and implementation of enterprise service management models aligned to programme needs
- Act as a key interface between delivery, operations, and security stakeholders
- Performance, Metrics & Governance
- Define, track, and report on KPIs and SLAs to ensure service performance meets agreed targets
- Support change, service performance, and management reporting
- Identify service improvement opportunities and contribute to continual service improvement activities
- Audit, Compliance & Assurance
- Support audit and compliance activities in line with security and governance requirements
- Provide service management input into assurance reviews and governance forums
- Documentation & Knowledge Transfer
- Document service management activities to support operational continuity
- Package and manage service artefacts and deliverables for governance and assurance purposes
- Support handover activities and long-term service sustainability
Essential Skills & Experience
- Proven experience as a Service Manager within complex IT or secure service environments
- Strong understanding of service management frameworks (e.g. ITIL)
- Experience managing KPIs, SLAs, and service performance reporting
- Experience supporting audit, compliance, and governance activities
- Strong stakeholder management and communication skills
- Experience in defence, aerospace, or highly regulated environments
- DV clearance – current and transferable
Service Manager in Preston employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence and aerospace sectors. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Tailor your responses to highlight your experience with service management frameworks like ITIL. Show them you’re not just a fit for the role, but also for their culture!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Service Manager role! We’ve got loads of resources to help you ace the process, so make sure you take advantage of everything we offer.
We think you need these skills to ace Service Manager in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in service management frameworks like ITIL and any relevant work in defence or aerospace. We want to see how your skills match what we're looking for!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use metrics to demonstrate how you’ve improved service performance or managed KPIs and SLAs effectively. This will help us see the impact you've made.
Be Clear and Concise: Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. Make it easy for us to understand your qualifications and why you’re a great fit for the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we do!
How to prepare for a job interview at identifi Global Resources
✨Know Your Service Management Frameworks
Make sure you brush up on your knowledge of service management frameworks like ITIL. Be ready to discuss how you've applied these frameworks in previous roles, especially in complex IT or secure service environments.
✨Prepare for Stakeholder Scenarios
Think about past experiences where you've had to manage stakeholders effectively. Prepare specific examples that showcase your communication skills and how you navigated challenges in a high-assurance environment.
✨Showcase Your Metrics Mastery
Be prepared to talk about how you've defined, tracked, and reported on KPIs and SLAs. Bring examples of how your efforts led to improved service performance and any service improvement initiatives you've contributed to.
✨Understand Compliance and Governance
Familiarise yourself with audit and compliance activities relevant to the defence and aerospace sectors. Be ready to discuss how you've supported these processes in the past and how you can contribute to governance forums.
