Service Desk Analyst in Milton Keynes

Service Desk Analyst – SC Cleared (24/7 Support Environment)

Location:
Milton Keynes –
Hybrid

Clearance:
Active SC Clearance Required

Start: ASAP – upto 6 months

Rate: £16.35/hr(inside IR35) via Umb

About the Role

We are seeking
Security Cleared (SC)
Service Desk Analysts
to support a 24/7 x 365 service environment for a major UK organisation. The role operates on rotating Early, Mid, and Late shifts (covering 07:00–19:00) and involves delivering high-quality first-line technical support within a secure and process-driven environment.

This is an excellent opportunity for individuals who thrive in fast-paced IT support roles and are comfortable working within structured SLAs and procedures.

Key Responsibilities

• Provide first-line technical support via phone, email, and ticketing systems
• Investigate and resolve incidents within agreed SLAs
• Fulfil IT service requests and maintain accurate ticket documentation
• Support problem investigations and escalate issues where appropriate
• Create and update knowledge base and support documentation
• Share technical knowledge within the team
• Ensure compliance with security procedures, operational standards, and service processes

Essential Requirements

• Active SC Clearance (minimum)
• Experience in a
  Service Desk Analyst
  or First Line Support role
• Strong troubleshooting skills across hardware, software, and common business applications
• Excellent customer service and communication skills
• Willingness to work rotating shifts within a
  24/7 support environment
• Attention to detail and strong adherence to processes

Additional Information

• Hybrid role based in
  Milton Keynes
• Shift pattern covers
  07:00–19:00
  on a rotating schedule
• Supporting critical IT services within a secure environment