At a Glance
- Tasks: Become the technical expert for Global XB, resolving complex issues and advising users.
- Company: Join a leading global insurance group with a collaborative culture.
- Benefits: Enjoy hybrid working, strong career development, and employee ownership.
- Other info: Work in a dynamic environment with opportunities for growth.
- Why this job: Shape the future of a critical platform while mentoring others.
- Qualifications: Experience in Global XB or similar broking platforms is essential.
The predicted salary is between 60000 - 80000 £ per year.
Do you have deep technical expertise supporting Global XB within the London Market insurance sector? Have you worked with one of the major insurance brokers supporting business-critical broking applications, resolving complex issues, configuring systems and advising users? If so, we'd like to hear from you.
We're recruiting on behalf of one of the world's leading insurance groups, employing over 24,000 people across 56 countries. Employee ownership sits at the heart of their business, creating a collaborative culture where technical expertise is valued and long-term careers are built. As part of continued investment in their London Market technology estate, they're looking for an experienced Global XB Technical Subject Matter Expert to become the technical authority for one of their most critical business applications.
Global XB remains a core platform supporting complex commercial insurance and reinsurance operations across the London Market. While the platform is now classed as a heritage solution by DXC, it continues to underpin many major insurance brokers, with organisations gradually modernising their technology estates over several years rather than replacing core broking systems overnight. Within this business, Global XB supports around 1,200 users, with a further 400 users scheduled to migrate onto the platform as part of an ongoing transformation programme. You’ll play a pivotal role in ensuring the platform remains robust, reliable and well supported while helping shape its future.
This is far more than a traditional support position. You’ll become the recognised technical expert for Global XB, providing third-line application support, troubleshooting complex issues, advising the business on technical solutions and helping improve the overall support capability of the team. Working closely with Business Systems, Infrastructure, Development and business stakeholders, you’ll support both day‑to‑day operations and strategic change initiatives. You’ll also mentor colleagues, share your expertise and help develop the wider Application Support team's capability around Global XB and London Market systems.
Key Responsibilities
- Act as the technical SME for Global XB across the business.
- Provide Level 3 support for complex incidents and application issues.
- Troubleshoot, investigate and resolve production problems.
- Configure and maintain Global XB environments.
- Design technical solutions and recommend system improvements.
- Support software upgrades, releases and User Acceptance Testing.
- Work with project teams supporting the migration of approximately 400 additional users.
- Produce technical documentation and support knowledge sharing.
- Mentor and upskill the wider Application Support team.
- Build strong relationships with business users and technical teams.
We're looking for someone with experience of:
- Supporting Global XB within a commercial insurance or London Market environment.
- Insurance broking systems and business processes.
- Third Line / Level 3 Application Support.
- Application configuration and production support.
- Incident investigation and root cause analysis.
- Technical troubleshooting within enterprise applications.
- Working closely with business users and technical stakeholders.
We'd especially like to hear from people who have worked within:
- Lloyd's of London
- London Market Insurance Brokers
- Commercial Insurance
- Specialty Insurance
- Insurance Technology
Perhaps you've worked for organisations such as Gallagher, BMS, Price Forbes, Miller, Howden, RFIB, Ardonagh, Lockton or another London Market broker supporting Global XB or similar broking platforms. Transferable experience is welcome. While Global XB experience would be highly advantageous, we’d also welcome applications from professionals who have supported comparable London Market broking platforms and can demonstrate a strong understanding of insurance operations and enterprise business applications.
What's on offer?
- Hybrid working (1 day per week in Milton Keynes)
- Employee-owned global organisation
- Strong learning and career development opportunities
- Opportunity to become the recognised technical authority for a critical London Market platform
About You
You’re someone who enjoys solving complex technical challenges and sharing your expertise with others. You combine strong analytical skills with a collaborative approach, and you’re comfortable engaging with both business stakeholders and technical teams. Most importantly, you’ll enjoy helping shape the future of a business‑critical platform while developing the people around you.
Interested? If you’ve supported Global XB, London Market broking platforms or enterprise insurance applications and are looking for a role where your expertise will genuinely influence both technology and people, we’d love to hear from you. Apply today or contact identifi Global Resources for a confidential discussion.
