Lead Business Analyst - 18 Month FTC (Buckinghamshire)

Location: Milton Keynes (Hybrid – 2 days in the office)

Salary: £64,000 per annum

Bonus: Up to 15% annual incentive

Hours: Full-time, 35 hours per week (Monday to Friday)

Start-up Allowance: £320 (pre-tax)

Are you an experienced Business Analyst who thrives in complex environments and enjoys leading transformative change? This is a fantastic opportunity to join an organisation with a powerful mission — to make roads safer by tackling the issue of uninsured and hit-and-run drivers. Each year, the organisation supports tens of thousands of people affected by these incidents, compensating victims quickly, fairly and compassionately. In partnership with police, insurers and government, they work towards a future where such incidents are a thing of the past.

The Role

As the Business Analyst, your role is to ensure that business processes and supporting systems continue to meet business project stakeholder needs. You will provide leadership across the organisation on BA techniques, ensuring standards are defined, and best practice is adopted. You will be a key liaison between the technical IT colleagues that implement business process management technology-based solutions and the line-of-business that performs the process work (manually or in conjunction with automated systems). You must be able to straddle the IT and business domains and communicate (or broker communications) between each side for complex business issues.

Key Responsibilities

• Lead the BA practice within, ensuring that appropriate standards and techniques are adopted and introducing continuous improvement
• Understand and demonstrate through models how the business processes support business strategies and objectives
• Via models, demonstrate the opportunities for business process improvement to the process owner and other key project stakeholders
• Suggest process flow, personnel resource, policy, goal and rule changes along with metrics to measure the impact of those changes
• Work within guidelines driven from enterprise architecture by the business process architect when determining the current as-is state of a business process, and update current-state business process documentation as needed
• Lead the delivery of the BA elements of agile methodologies
• Support Product and Process owners with innovative solutions, documentation of processes including controls to standards
• Define, document and agree business processes at all levels
• Develop systems specifications and other work products
• Participate in evaluation of packaged solutions
• Assist in production of user material to support systems

What You’ll Need

• Proven experience in an agile and waterfall delivery environment
• Intermediate level experience in all or some of the following: Scrum, Kanban, Time Boxing, Adaptive planning, Burn Down Lists
• Intermediate level experience of Customer Journey and Value Mapping, Use Cases, Storyboarding, Sprint Design, Sprint Management, Retrospectives
• Evidenced examples and mindset supporting strategic thinking and innovation, in line with organisational strategy
• Experience of leading BA delivery on complex projects or programmes (>£1m)
• Background in root cause, bottleneck, impact and other process (not systems) analysis methods
• Excellent interpersonal, verbal and written communication, including great presentations
• Able to facilitate small groups in workshop settings
• Has operated as a BA in complex insurance or equivalent organisations
• Business case, business requirements and requirements elaboration experience
• Can evidence visual and design thinking together with UX design

What’s on Offer

• Bonus scheme of up to 15%
• Contributory stakeholder pension scheme
• Life assurance cover
• 25 days annual leave plus bank holidays
• Holiday purchase scheme
• Enhanced family leave (maternity, paternity, adoption)
• One paid volunteer day per year
• Charity matched funding scheme
• Free access to digital tools supporting physical and mental wellbeing
• 24/7 Employee Assistance Programme
• Sports & Social Club
• IT kit provided for hybrid working