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- Tasks: Support IT services, manage tickets, and handle hardware repairs daily.
- Company: Join a dynamic team supporting a key client site in Andover.
- Benefits: Earn £25 per hour with short-term assignments available until December 2025.
- Why this job: Gain hands-on experience in IT support while working in a secure environment.
- Qualifications: Strong knowledge of Windows OS, Office 365, and hardware troubleshooting required.
- Other info: Active SC Clearance is essential; previous government experience is a bonus.
IT Support Engineer (SC Cleared) – multiple vacancies
Inside IR35 contract – £25 per hour – (short term assignments available 19th Sep – 12th Dec 2025)
Role will require being onsite everyday – site location Andover
Join our team supporting a key client site, where you\’ll play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:
- Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
- Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
- Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
- Process IT equipment disposals in line with contractual obligations.
- Replenish IT lockers as needed.
- Support hardware rollouts, deployments, and break-fix activities.
- Flag potential service issues or improvement opportunities to the team leader.
- Adhere to all site regulations and internal processes.
Essential Experience & Skills:
- Strong working knowledge of Windows OS and Office 365.
- Experience with Intel-based hardware and device maintenance.
- Proven break/fix support experience.
- Hands-on experience with hardware troubleshooting, rollouts, and deployments.
- Confident working with laptops, including setup and imaging.
- Excellent communication and organisational skills.
- Ability to work independently and manage tasks efficiently.
Additional Requirements:
- Active SC Clearance is required for this role
- Previous experience working in secure or government environments is a plus.
IT Support Engineer - SC Cleared employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - SC Cleared
✨Tip Number 1
Make sure to highlight your experience with Windows OS and Office 365 during any conversations or interviews. Being able to discuss specific scenarios where you've successfully resolved issues can really set you apart.
✨Tip Number 2
Since this role requires SC Clearance, ensure you are prepared to discuss your clearance status and any relevant experience in secure environments. This will demonstrate your suitability for the position right from the start.
✨Tip Number 3
Familiarise yourself with the specific IT support processes and tools used in government settings. Showing that you understand the unique challenges of working in such environments can give you an edge.
✨Tip Number 4
Network with current or former IT Support Engineers who have worked in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when discussing your fit for the job.
We think you need these skills to ace IT Support Engineer - SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS and Office 365. Include specific examples of hardware troubleshooting and break/fix support to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your experience with managing IT support tickets and your ability to work independently in a secure environment.
Highlight SC Clearance: Since active SC Clearance is a requirement for this role, make sure to mention it prominently in your application. If you have previous experience in secure or government environments, include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at identifi Global Resources
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Office 365, and Intel-based hardware. Highlight specific examples of how you've successfully handled break/fix support and hardware troubleshooting in previous roles.
✨Demonstrate Your Problem-Solving Abilities
During the interview, be ready to share instances where you've effectively managed IT support tickets or resolved service issues. This will show your potential employer that you can think on your feet and handle challenges efficiently.
✨Emphasise Communication Skills
Since this role involves supporting end users, it's crucial to demonstrate your excellent communication skills. Practice explaining technical concepts in simple terms, as you'll need to interact with individuals who may not have a technical background.
✨Familiarise Yourself with Site Regulations
Research the specific site regulations and internal processes relevant to the role. Showing that you understand the importance of adhering to these guidelines will reflect your commitment to maintaining high service levels and compliance.
