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- Tasks: Support IT services, manage tickets, and handle hardware repairs daily.
- Company: Join a dynamic team supporting a key client site in Andover.
- Benefits: Earn £25 per hour with short-term assignments available until December 2025.
- Why this job: Gain hands-on experience in IT support while working in a secure environment.
- Qualifications: Strong knowledge of Windows OS, Office 365, and hardware troubleshooting required.
- Other info: Active SC Clearance is essential; previous government experience is a bonus.
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Connecting talent with BioTech and CleanTech start-ups | Cyber, Data and IT specialism | Strategic Talent Acquisition | Architect of Positive Hiring…
Inside IR35 contract – £25 per hour – (short term assignments available 19th Sep – 12th Dec 2025)
Role will require being onsite everyday – site location Andover
Join our team supporting a key client site, where you\’ll play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:
- Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
- Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
- Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
- Process IT equipment disposals in line with contractual obligations.
- Replenish IT lockers as needed.
- Support hardware rollouts, deployments, and break-fix activities.
- Flag potential service issues or improvement opportunities to the team leader.
- Adhere to all site regulations and internal processes.
Essential Experience & Skills:
- Strong working knowledge of Windows OS and Office 365.
- Experience with Intel-based hardware and device maintenance.
- Hands-on experience with hardware troubleshooting, rollouts, and deployments.
- Confident working with laptops, including setup and imaging.
- Excellent communication and organisational skills.
- Ability to work independently and manage tasks efficiently.
Additional Requirements:
- Active SC Clearance is required for this role
- Previous experience working in secure or government environments is a plus.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Contract
Job function
-
Job function
Analyst, Engineering, and Other
-
Industries
IT Services and IT Consulting, Military and International Affairs, and IT System Operations and Maintenance
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IT Support Engineer - SC Cleared employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - SC Cleared
✨Tip Number 1
Make sure you highlight your SC Clearance status prominently in your discussions. This is a crucial requirement for the role, and demonstrating your eligibility can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific IT support tools and ticketing systems commonly used in government environments. Showing that you have experience or knowledge of these systems can give you an edge during interviews.
✨Tip Number 3
Prepare to discuss your hands-on experience with hardware troubleshooting and deployments in detail. Be ready to provide examples of past situations where you successfully resolved issues or improved processes.
✨Tip Number 4
Network with current or former IT Support Engineers who have worked in similar roles. They can provide valuable insights into the job expectations and may even refer you to opportunities within their networks.
We think you need these skills to ace IT Support Engineer - SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS and Office 365. Include specific examples of hardware troubleshooting and break/fix support to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your experience with managing IT support tickets and your ability to work independently in a secure environment.
Highlight SC Clearance: Since active SC Clearance is a requirement for this role, make sure to mention it prominently in your application. If you have previous experience in secure or government environments, include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at identifi Global Resources
✨Showcase Your Technical Skills
Make sure to highlight your strong working knowledge of Windows OS and Office 365 during the interview. Be prepared to discuss specific examples of how you've handled hardware troubleshooting and break/fix support in previous roles.
✨Demonstrate Your Problem-Solving Abilities
Since the role involves managing IT support tickets, be ready to share instances where you've successfully resolved technical issues under pressure. This will show your potential employer that you can meet SLAs and handle challenges effectively.
✨Emphasise Communication Skills
Excellent communication is key in this role. Prepare to discuss how you've communicated with end users and team members in the past, especially in high-stress situations. This will demonstrate your ability to work well in a team and support users effectively.
✨Familiarise Yourself with Security Protocols
Given the requirement for SC Clearance, it's important to understand the security protocols associated with working in secure environments. Brush up on relevant regulations and be ready to discuss how you would adhere to these in your daily tasks.
