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- Tasks: Support IT services, manage tickets, and handle hardware repairs daily.
- Company: Join a dynamic team at a key client site in Tidworth.
- Benefits: Earn £21 per hour with an inside IR35 contract and gain valuable experience.
- Why this job: Be part of a crucial support role that impacts users across the region.
- Qualifications: Must have strong Windows OS knowledge and active SC Clearance.
- Other info: Onsite work required; perfect for those seeking hands-on IT experience.
Inside IR35 contract - £21 per hour - (start date ASAP - till 12th of Dec). Role will require being onsite every day - office location Tidworth.
Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:- Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
- Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
- Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
- Process IT equipment disposals in line with contractual obligations.
- Replenish IT lockers as needed.
- Support hardware rollouts, deployments, and break-fix activities.
- Flag potential service issues or improvement opportunities to the team leader.
- Adhere to all site regulations and internal processes.
- Strong working knowledge of Windows OS and Office 365.
- Experience with Intel-based hardware and device maintenance.
- Proven break/fix support experience.
- Hands-on experience with hardware troubleshooting, rollouts, and deployments.
- Confident working with laptops, including setup and imaging.
- Excellent communication and organisational skills.
- Ability to work independently and manage tasks efficiently.
- Active SC Clearance is required for this role.
- Previous experience working in secure or government environments is a plus.
IT Support Engineer - SC Cleared employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - SC Cleared
✨Tip Number 1
Make sure you have a solid understanding of the specific technologies mentioned in the job description, such as Windows OS and Office 365. Brush up on your troubleshooting skills and be prepared to discuss your hands-on experience with hardware during any interviews.
✨Tip Number 2
Since this role requires SC clearance, ensure that you are familiar with the security protocols and regulations associated with working in secure environments. Highlight any previous experience you have in similar settings to demonstrate your suitability for the role.
✨Tip Number 3
Networking can be key! Reach out to current or former employees at StudySmarter or within the IT support community to gain insights about the company culture and expectations. This could give you an edge in understanding what they value in candidates.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about past experiences where you successfully managed IT support tickets or resolved hardware issues, and be ready to share these examples to showcase your problem-solving abilities.
We think you need these skills to ace IT Support Engineer - SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS and Office 365. Include specific examples of hardware troubleshooting and break/fix support to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to manage IT support tickets and your experience with hardware rollouts and deployments.
Highlight SC Clearance: Since active SC Clearance is a requirement, make sure to mention this prominently in your application. If you have previous experience in secure or government environments, include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer role.
How to prepare for a job interview at identifi Global Resources
✨Know Your Tech
Make sure you brush up on your knowledge of Windows OS and Office 365. Be prepared to discuss your experience with Intel-based hardware and any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
Be ready to share specific examples of how you've handled break/fix situations. Employers love to hear about real-life scenarios where you successfully resolved issues.
✨Demonstrate Communication Skills
Since this role involves supporting end users, it's crucial to show that you can communicate effectively. Practice explaining technical concepts in simple terms, as you might need to do this during the interview.
✨Understand Security Protocols
Given the requirement for SC Clearance, be familiar with security protocols and regulations. Highlight any previous experience in secure or government environments to strengthen your application.
