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- Tasks: Support IT services, manage tickets, and handle hardware repairs daily.
- Company: Join a dynamic team supporting a key client site in Blackpool.
- Benefits: Earn £21.42 per hour with a 6-month contract; onsite work required.
- Why this job: Gain hands-on experience in IT support while working in a secure environment.
- Qualifications: Strong knowledge of Windows OS, Office 365, and hardware troubleshooting required.
- Other info: Active SC Clearance is essential; previous government experience is a bonus.
6 months, Inside IR35 contract - £21.42 per hour
Role will require being onsite every day - office location Blackpool.
Join our team supporting a key client site, where you will play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:- Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
- Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
- Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
- Process IT equipment disposals in line with contractual obligations.
- Replenish IT lockers as needed.
- Support hardware rollouts, deployments, and break-fix activities.
- Flag potential service issues or improvement opportunities to the team leader.
- Adhere to all site regulations and internal processes.
- Strong working knowledge of Windows OS and Office 365.
- Experience with Intel-based hardware and device maintenance.
- Proven break/fix support experience.
- Hands-on experience with hardware troubleshooting, rollouts, and deployments.
- Confident working with laptops, including setup and imaging.
- Excellent communication and organisational skills.
- Ability to work independently and manage tasks efficiently.
- Active SC Clearance is required for this role.
- Previous experience working in secure or government environments is a plus.
IT Support Engineer - SC Cleared employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - SC Cleared
✨Tip Number 1
Make sure to highlight your experience with Windows OS and Office 365 during any conversations or interviews. Be prepared to discuss specific scenarios where you've successfully resolved issues or improved service levels.
✨Tip Number 2
Familiarise yourself with the specific hardware you'll be working with, especially Intel-based devices. If possible, practice troubleshooting common issues to demonstrate your hands-on skills when you meet the team.
✨Tip Number 3
Since this role requires SC Clearance, ensure you have all necessary documentation ready to prove your eligibility. Being proactive about this can set you apart from other candidates.
✨Tip Number 4
Network with current or former IT Support Engineers in similar environments. They can provide insights into the role and may even refer you, which can significantly boost your chances of landing the job.
We think you need these skills to ace IT Support Engineer - SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your knowledge of Windows OS, Office 365, and any hands-on hardware troubleshooting you've done.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with managing IT support tickets and handling hardware repairs.
Highlight SC Clearance: Since active SC Clearance is a requirement, make sure to mention it prominently in your application. If you have experience in secure or government environments, include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer role.
How to prepare for a job interview at identifi Global Resources
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS and Office 365 in detail. Highlight specific instances where you've successfully troubleshot hardware issues or managed IT support tickets, as this will demonstrate your hands-on expertise.
✨Demonstrate Communication Skills
Since the role involves supporting end users, it's crucial to show that you can communicate technical information clearly. Practice explaining complex concepts in simple terms, and be ready to provide examples of how you've effectively communicated with non-technical staff in the past.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and be ready to discuss how you've ensured compliance in previous roles. This shows that you understand the importance of maintaining service levels and can manage your time effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle a hardware failure or a high volume of support tickets. Think through your approach to prioritising tasks and resolving issues efficiently.
