Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT services, manage tickets, and handle hardware repairs daily.
- Company: Join a dynamic team supporting a key client site in St. Andrews.
- Benefits: Earn £21.42 per hour with a 6-month contract; onsite work required.
- Why this job: Gain hands-on experience in IT support while working in a secure environment.
- Qualifications: Strong knowledge of Windows OS, Office 365, and hardware troubleshooting needed.
- Other info: Active SC Clearance is essential; previous government experience is a bonus.
6 months, Inside IR35 contract - £21.42 per hour
Role will require being onsite every day - office location St. Andrews.
Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:
- Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
- Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
- Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
- Process IT equipment disposals in line with contractual obligations.
- Replenish IT lockers as needed.
- Support hardware rollouts, deployments, and break-fix activities.
- Flag potential service issues or improvement opportunities to the team leader.
- Adhere to all site regulations and internal processes.
Essential Experience & Skills:
- Strong working knowledge of Windows OS and Office 365.
- Experience with Intel-based hardware and device maintenance.
- Proven break/fix support experience.
- Hands-on experience with hardware troubleshooting, rollouts, and deployments.
- Confident working with laptops, including setup and imaging.
- Excellent communication and organisational skills.
- Ability to work independently and manage tasks efficiently.
Additional Requirements:
- Active SC Clearance is required for this role.
- Previous experience working in secure or government environments is a plus.
IT Support Engineer - SC Cleared employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - SC Cleared
✨Tip Number 1
Make sure you have a solid understanding of the specific technologies mentioned in the job description, such as Windows OS and Office 365. Brush up on your knowledge of Intel-based hardware and device maintenance to demonstrate your expertise during any discussions.
✨Tip Number 2
Since this role requires SC clearance, ensure that you are prepared to discuss your previous experience in secure or government environments. Highlight any relevant roles or projects where you adhered to strict security protocols.
✨Tip Number 3
Familiarise yourself with common IT support ticketing systems and SLAs. Being able to talk about how you've managed tickets and met service level agreements in past roles will show that you're ready to hit the ground running.
✨Tip Number 4
Prepare examples of your hands-on experience with hardware troubleshooting and deployments. Be ready to discuss specific instances where you successfully resolved issues or improved processes, as this will showcase your practical skills and problem-solving abilities.
We think you need these skills to ace IT Support Engineer - SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS and Office 365. Emphasise any previous roles where you managed IT support tickets or handled hardware repairs.
Craft a Strong Cover Letter: In your cover letter, explain why you're a great fit for the IT Support Engineer role. Mention your SC Clearance and any experience in secure environments, as well as your ability to work independently and manage tasks efficiently.
Highlight Relevant Skills: Clearly list your technical skills related to hardware troubleshooting, rollouts, and deployments. Use specific examples from your past experiences to demonstrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at identifi Global Resources
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Office 365, and Intel-based hardware. Highlight specific examples of how you've successfully handled break/fix support and hardware troubleshooting in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to explain how you approach IT support tickets and manage SLAs. Share instances where you've identified service issues or improvement opportunities, showcasing your proactive mindset.
✨Emphasise Communication Skills
Since you'll be supporting end users, it's crucial to demonstrate your excellent communication skills. Practice explaining technical concepts in simple terms and be prepared to discuss how you handle difficult conversations with users.
✨Familiarise Yourself with Security Protocols
Given the requirement for SC Clearance, make sure you understand the importance of security in IT support roles. Be ready to discuss any previous experience in secure environments and how you adhere to site regulations and internal processes.
