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- Tasks: Support IT services, manage tickets, and handle hardware repairs daily.
- Company: Join a dynamic team focused on maintaining high IT service levels.
- Benefits: Earn £21.42 per hour with a 6-month contract; onsite work in Blackpool.
- Why this job: Great opportunity to enhance your IT skills while making a real impact.
- Qualifications: Must have strong Windows OS knowledge and active SC Clearance.
- Other info: Experience in secure environments is a plus; perfect for tech enthusiasts!
6 months, Inside IR35 contract - £21.42 per hour. Role will require being onsite every day - office location Blackpool. Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:
- Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
- Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
- Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
- Process IT equipment disposals in line with contractual obligations.
- Replenish IT lockers as needed.
- Support hardware rollouts, deployments, and break-fix activities.
- Flag potential service issues or improvement opportunities to the team leader.
- Adhere to all site regulations and internal processes.
Essential Experience & Skills:
- Strong working knowledge of Windows OS and Office 365.
- Experience with Intel-based hardware and device maintenance.
- Proven break/fix support experience.
- Hands-on experience with hardware troubleshooting, rollouts, and deployments.
- Confident working with laptops, including setup and imaging.
- Excellent communication and organisational skills.
- Ability to work independently and manage tasks efficiently.
Additional Requirements:
- Active SC Clearance is required for this role.
- Previous experience working in secure or government environments is a plus.
IT Support Engineer - SC Cleared employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - SC Cleared
✨Tip Number 1
Make sure to highlight your SC Clearance status in any conversations or networking opportunities. This is a crucial requirement for the role, and showcasing it early can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific IT support tools and ticketing systems commonly used in government environments. Being able to discuss your experience with these tools can demonstrate your readiness for the role.
✨Tip Number 3
Network with current or former IT Support Engineers who have worked in similar roles. They can provide insights into the day-to-day responsibilities and may even refer you to the position at StudySmarter.
✨Tip Number 4
Prepare to discuss specific examples of your break/fix support experience during interviews. Be ready to explain how you handled challenging situations, as this will showcase your problem-solving skills and technical expertise.
We think you need these skills to ace IT Support Engineer - SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS and Office 365. Include specific examples of hardware troubleshooting and break/fix support to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your experience with asset management and your ability to meet SLAs, as well as your SC clearance.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those related to Intel-based hardware and device maintenance. Mention any experience you have in secure environments, as this is a plus for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at identifi Global Resources
✨Know Your Tech
Brush up on your knowledge of Windows OS and Office 365, as well as Intel-based hardware. Be prepared to discuss your hands-on experience with troubleshooting and break/fix support, as these are crucial for the role.
✨Demonstrate Communication Skills
Since excellent communication is key in IT support, practice explaining technical concepts in simple terms. Be ready to share examples of how you've effectively communicated with end users in previous roles.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage IT support tickets and ensure SLAs are met. Highlight any systems or processes you've implemented to maintain accurate stock control and asset management.
✨Understand Security Protocols
Given the requirement for SC Clearance, be familiar with security protocols and regulations in secure environments. Be ready to explain how you've adhered to such regulations in past positions.
