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- Tasks: Join a team to manage hardware refresh and user migrations in a secure environment.
- Company: Work at a high-security defence location, contributing to vital IT initiatives.
- Benefits: Enjoy hands-on experience, structured work, and the chance for immediate onboarding.
- Why this job: Be part of a significant IT deployment while enhancing your tech skills in a secure setting.
- Qualifications: Active SC Clearance and experience with Windows 10/11 rollouts are essential.
- Other info: This role requires excellent communication skills and adherence to strict security protocols.
The predicted salary is between 36000 - 60000 £ per year.
Security Clearance: Active SC Clearance required
IT Support Engineer
We are seeking a proactive and detail-oriented IT Support Engineer to join a secure device refresh and migration initiative in the King’s Lynn area. This position is fully onsite at a high-security defence location, requiring experience in hardware deployment and end-user device lifecycle management.
Key Responsibilities:
- Set up and manage the onsite refresh clinic for user migrations.
- Prepare and deploy hardware according to the project’s rollout schedule.
- Collect and return legacy equipment for refurbishment or disposal.
- Maintain accurate logs using the workflow management system.
- Perform stock checks and equipment tracking.
- Support onsite users and escalate unresolved technical issues to senior support staff.
- Follow strict site procedures and adhere to security and safety protocols.
- Current SC Clearance – mandatory for site access.
- Hands-on experience with Windows 10/11 device rollouts and refresh projects.
- Ability to work in a structured environment with daily task tracking.
- Excellent communication and problem-solving skills in face-to-face support settings.
- Familiarity with stock control, hardware handling, and device imaging tools.
This role offers a unique opportunity to contribute to a major IT deployment within a secure operational defence environment.
Submit your application now to be considered for immediate onboarding.
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Information Technology Support Engineer employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific security protocols and procedures of the defence sector. Understanding these will not only help you during the interview but also demonstrate your commitment to adhering to strict site regulations.
✨Tip Number 2
Brush up on your technical skills related to Windows 10/11 device rollouts. Being able to discuss your hands-on experience with these systems in detail will show that you're well-prepared for the role.
✨Tip Number 3
Prepare examples of past experiences where you've successfully managed hardware deployments or user migrations. This will help you illustrate your problem-solving skills and ability to work in a structured environment.
✨Tip Number 4
Practice your communication skills, especially in face-to-face support scenarios. Being able to convey technical information clearly and effectively is crucial for this role, so consider mock interviews or role-playing exercises.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in hardware deployment, end-user device management, and any previous work in high-security environments.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the IT Support Engineer role. Emphasise your hands-on experience with Windows 10/11 rollouts, communication skills, and problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and explains why you are a good fit. Mention your active SC Clearance and your ability to follow strict site procedures, as these are crucial for this role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at identifi Global Resources
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows 10/11 device rollouts and any previous IT support roles. Highlight specific projects where you managed hardware deployment or user migrations, as this will demonstrate your capability for the role.
✨Understand Security Protocols
Since this position requires active SC Clearance, make sure you are familiar with security protocols and procedures relevant to high-security environments. Being able to articulate your understanding of these protocols can set you apart from other candidates.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved technical issues in face-to-face support settings. Employers value candidates who can think on their feet and provide effective solutions under pressure, so be ready to share your experiences.
✨Communicate Clearly and Effectively
Excellent communication is key in IT support roles. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. Clear communication can help build rapport and trust with both users and senior staff.
