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- Tasks: Support IT services, manage support tickets, and handle hardware repairs.
- Company: Join a key client site focused on maintaining high IT service levels.
- Benefits: Enjoy a contract role with potential for growth until November 2025.
- Why this job: Be part of a professional team working on mission-critical systems in a secure environment.
- Qualifications: Strong knowledge of Windows OS, Office 365, and hardware troubleshooting required.
- Other info: Active SC Clearance is essential; previous government experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Location: MOD Waddington, Waddington - Lincoln LN5 9NB
Contract Type: Contract until 28-Nov-25
Clearance Required: SC Clearance (Security Cleared)
Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:
- Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
- Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
- Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
- Process IT equipment disposals in line with contractual obligations.
- Replenish IT lockers as needed.
- Support hardware rollouts, deployments, and break-fix activities.
- Flag potential service issues or improvement opportunities to the team leader.
- Adhere to all site regulations and internal processes.
Essential Experience & Skills:
- Strong working knowledge of Windows OS and Office 365.
- Experience with Intel-based hardware and device maintenance.
- Proven break/fix support experience.
- Hands-on experience with hardware troubleshooting, rollouts, and deployments.
- Confident working with laptops, including setup and imaging.
- Excellent communication and organisational skills.
- Ability to work independently and manage tasks efficiently.
Additional Requirements:
- Active SC Clearance is required for this role.
- Previous experience working in secure or government environments is a plus.
Ready to take the next step in your IT support career? Apply today to join a professional and fast-paced support team working on mission-critical systems.
Information Technology Support Engineer employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools used at MOD Waddington. Research any recent projects or updates they have implemented, as this knowledge can help you stand out during discussions.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the work culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your troubleshooting skills, especially with Windows OS and Office 365. Being able to demonstrate your hands-on experience with these systems can significantly boost your chances.
✨Tip Number 4
Ensure you understand the importance of SC Clearance and be prepared to discuss your previous experiences in secure environments. Highlighting your familiarity with security protocols can set you apart from other candidates.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows OS, Office 365, and hardware troubleshooting. Use specific examples from your past roles that demonstrate your ability to manage IT support tickets and handle break/fix situations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the importance of maintaining IT service levels. Mention your SC Clearance and any relevant experience in secure environments, as this is crucial for the position.
Highlight Relevant Skills: Clearly outline your skills related to asset management, hardware repairs, and IT equipment disposals. Use bullet points to make it easy for the hiring team to see how you meet their essential experience and skills requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for an IT Support Engineer.
How to prepare for a job interview at identifi Global Resources
✨Know Your Technical Stuff
Make sure you're well-versed in Windows OS and Office 365, as these are crucial for the role. Brush up on your knowledge of Intel-based hardware and be ready to discuss your hands-on experience with troubleshooting and deployments.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've handled IT support tickets or resolved hardware issues in the past. Highlight your ability to meet SLAs and manage tasks efficiently, as this will demonstrate your capability to thrive in a fast-paced environment.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to support end users who may not be tech-savvy. Be friendly and approachable during the interview to show that you can build rapport with clients.
✨Understand Security Clearance Requirements
Since SC clearance is required, be ready to discuss your previous experience in secure or government environments. Familiarise yourself with the importance of adhering to site regulations and internal processes, as this will show your commitment to maintaining security standards.
