At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for users across multiple sites.
- Company: Join a successful professional services organisation with a strong tech team.
- Benefits: Competitive salary, opportunities for growth, and a dynamic work environment.
- Other info: Full office-based role with regional travel; great for expanding your tech knowledge.
- Why this job: Gain practical experience while working on exciting technology projects and user support.
- Qualifications: Strong IT support fundamentals and troubleshooting skills; no degree required.
The predicted salary is between 36000 - 44000 £ per year.
Location: Lincoln Area - fully office-based - Own Car with Business Insurance required
Hours: Monday-Friday, 9:00am-5:15pm
Travel: Regional travel as required
We’re recruiting an IT Support Engineer to join an established in-house technology team within a successful professional services organisation. This is a hands-on 1st/2nd line support role with a strong service desk focus. You’ll resolve day-to-day IT issues, support users across a multi-site business and get involved with device deployments, new starters, office support and wider technology projects.
The role Your responsibilities will include:
- Managing, prioritising and resolving 1st/2nd line support tickets.
- Supporting Microsoft 365, Outlook, Teams and Windows environments.
- Active Directory and user/account administration.
- Troubleshooting hardware, software, connectivity and access issues.
- Setting up new starters, laptops, PCs, workstations and peripherals.
- Providing remote and hands-on support across the business.
- Assisting with device management, patching, updates and security.
- Maintaining accurate ticket, asset and support documentation.
- Supporting upgrades, hardware refreshes and technology rollouts.
As your knowledge develops, there will also be opportunities to gain broader exposure to infrastructure, networking and project work.
What we're looking for You'll ideally have hands-on experience in an IT Support, Service Desk or 1st/2nd Line:
- Microsoft 365 / Office 365.
- Active Directory.
- Helpdesk/ticketing systems.
- Hardware and device setup.
- User and account administration.
- Troubleshooting technical issues through to resolution.
Experience with Intune, Azure, Exchange Online, Group Policy, Windows Server, Hyper-V or networking would be beneficial, but you don't need all of these. A degree isn't essential and previous professional-services experience isn't required. Practical hands-on IT experience is more important. Just as importantly, you'll be able to communicate confidently with users at different technical levels, prioritise competing issues and take ownership through to resolution.
The opportunity You'll join an experienced internal IT team with colleagues across support, infrastructure, systems, development and training. This could be a particularly good move if you enjoy hands-on support but want to broaden your technical exposure over time rather than remain limited to a narrow service desk environment. The organisation continues to invest in its technology, with ongoing work around device modernisation, systems, security and wider IT projects.
This is a fully office-based role with travel to other regional locations when required. A full driving licence, own vehicle and business-use insurance are essential. Occasional planned out-of-hours work may be required for maintenance, patching and migrations, with payment or time off in lieu depending on the circumstances.
If you're an IT Support Engineer, 2nd Line Support Engineer, Service Desk Analyst or IT Support Analyst looking for a hands-on role with the opportunity to broaden your technical experience, we'd be interested in hearing from you.
Information Technology Support Engineer employer: identifi Global Resources
At identifi Global Resources, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. Our flexible working arrangements, including remote work options, empower our employees to achieve a healthy work-life balance while contributing to impactful infrastructure projects. With competitive salaries, bonuses, and opportunities for professional growth, we are dedicated to supporting our team's development in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what identifi Global Resources values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges identifi Global Resources might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at identifi Global Resources!
✨Direct Apply to identifi Global Resources
Let's not forget to apply directly through the identifi Global Resources website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at identifi Global Resources.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at identifi Global Resources. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at identifi Global Resources
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
